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The IT Business Analyst will play a critical role in the organization’s information technology department. They will function as part of the application development team and will collaborate with business users in identifying, documenting and communicating the business needs to the Alliance IT development and quality assurance teams. 

A major component of this position will be to identify areas where we can optimize and modernize our current processes, our applications, our current documentation, and any other areas where this is identified. 

Incumbents will become subject matter experts of core business functions, processes, and workflows associated with assigned business areas and projects and serve as the conduit between the business community and the IT development and quality assurance teams. Most of all, the incumbent will provide world-class customer service to stakeholders, customers, and coworkers in all aspects of the position

This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office at Morrisville may be required. 

Responsibilities & Duties

Communicate and Collaborate with Business Units and Manage Business Requirements for Technical Solutions

• Effectively communicate and collaborate with business stakeholders to acquire and manage requirements. Develop these high-level business and user requirements into functional and technical requirements. Deliver essential elements of the systems design, including data migration rules, business rules, business workflows and other detailed deliverables
• Work closely with other departments to participate in user acceptance testing, data verification, documentation and assist in identifying and documenting the current- and future-state business processes. Promote business understanding of IT processes and status while maintaining open, transparent communication with the business units
• Create, analyze, and validate detailed functional and technical specifications and flowcharts. Assist in the creation and maintenance of test plans, test cases and test scripts
• Facilitate design sessions with the implementation team to define the business solutions. Present technical and functional requirements and business purpose/use to IT development teams. Provide data analysis where appropriate
• Participate in design reviews and peer reviews and assist in managing UAT process. Participate in the IT Project prioritization process
• Collaborate with cross-functional teams and stakeholders to ensure cohesive and integrated solutions that support the overall business strategy
• Promote a culture of continuous improvement by identifying and implementing best practices and innovative solutions

Collaborate with Business Users

• Attend meetings and drive requirement reviews with the business users
• Train end-users on new systems and provide ongoing support for technical issues, troubleshooting, and system maintenance
• Support change management efforts by assisting in training and communication plans to ensure smooth implementation and adoption of IT solutions

Manage IT Requests

• Assist in managing IT requests submitted through the IT Request process including timely updates to the request status and disposition
• Identify and assess potential risks associated with IT projects and propose mitigation strategies

Develop, Support, and Create Documentation and Project Tracking

• Uses Azure DevOps (ADO) to track and manage projects through the Software Development Life Cycle (SDLC)
• Maintains project management sites in SharePoint and ADO by uploading documents and updating project statuses as appropriate
• Document business use cases and acceptance criteria as part of the functional requirements
• Document detailed requirements including any necessary mock-ups, workflows, data requirements and security/privacy needs
• Develop deployment/training plan as appropriate

Minimum Requirements

Education & Experience

Graduation from a Community College or Technical School with a two year degree in an information technology or related field and five (5) years of Information Technology experience with responsibilities in application support, including experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements.

Preferred

Bachelor’s degree from accredited university in an information technology or related field and three (3) years of experience in business application consulting or development, including experience in planning, facilitating, eliciting, documenting and managing business, functional and technical requirements.  Experience in the field of work related to the position’s purview may be substituted on a year-for-year basis.

Experience with insurance or healthcare industries preferred.

Knowledge, Skills, & Abilities

• Knowledge of Software development and programming 
• Knowledge of data analysis on databases/data sets
• Understanding of SDLC and Agile methodologies
• Keen understanding of IT system design processes
• Microsoft Office, Visio, Microsoft Project and Microsoft Visual Studio skills
• Excellent facilitation and organizational skills
• Strong critical thinking and problem-solving skills
• Excellent written communication skills, including technical writing and document design principles
• Ability to manage and work on multiple projects at the same time
• Ability to think independently and contribute to projects

Employment for this position is contingent upon a satisfactory background check and credit check, which will be performed after acceptance of an offer of employment and prior to the employee's start date. 

Salary Range 

$81,873-$104,388/Annually 

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes: 

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility