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ESSENTIAL JOB RESPONSIBILITIES 

Housing Opportunities Coordination:

Oversee Outreach Specialist performance and activities.

Screen and/or assess all new clients from Family Street Outreach program for housing services and other forms of housing stability services (e.g., Section 8; Permanent Supportive Housing, Rapid Rehousing, Elderly and Veteran’s affairs, Homeless Assistance programs and other housing services) according to client’s needs.

Complete registration in the Homeless Management Information System (HMIS) and other housing programs.

Determine eligibility for Family Street Outreach to other housing programs.

Identify resources and refer to appropriate housing programs and Coordinated Entry (HIP) for housing assistance.

Follow up on clients’ housing stability, Permanent Supportive Housing, Rapid Rehousing, HOPWA, EHE, shelters and others.

Refer clients who qualify for Permanent Supportive Housing, Rapid Rehousing, HOPWA, EHE, Elderly and Veteran’s affairs and others.

Prepare staff schedule and does adapt to a changing schedule and environment.

Other outreach opportunities as needed.

Coordinate bed and shelter referrals.

Guarantee HMIS data management and accuracy.

Refer the client to Medical, Dental, Behavioral Health, social services such as: Application Social Security, Food Stamps, Tops, Financial Assistance.

Caseload Management:

Maintain an average hourly billing and active caseload as assigned by manager.

Act as a liaison when required to ensure clients are properly referred within agency programs or external services to remove barriers to treatment and care.

Service Planning and Documentation:

Ensure all documentation is timely, accurate, legible, clear, and uploaded in HMIS.

Empower clients to participate in their treatment planning as needed.

Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.

Input client information using electronic data-entry according to agency and departmental guidelines.

Maintain an accurate record on time sheet reflecting time spent in program worked.

Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.

Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: HMIS, Web-based systems, Provider Enterprise, Next Gen and Electronic Health records).

Participate in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Community Involvement:

Participate in agency developmental activities as requested.

Represent Care Resource in meetings, health fair and any walkthrough requested by the grantee of the program.

Other duties as assigned.

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Physical Requirements:

This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients’ homes, community agency settings and in hospitals.  

Other

Participates in health center developmental activities as requested.

Other duties as assigned.