The successful candidate will work directly with the Client and support team members to:
Provide engineering support for Security Operations, including deployment, operation and maintenance, and full documentation of security tools
Assist in deploying, managing, and troubleshooting multiple endpoint security agent products across multiple organizational components of a civilian federal government client
Conduct troubleshooting sessions to solve complex issues with end users
Plan and implement upgrades, patching, and system enhancements
Develop and implement testing strategies and documenting results
Provide system/equipment/specialized training and technical guidance
Communicate with customers and teammates clearly and concisely
Provide engineering support for the SOC Operations and system administration for Security Operations
Provide on-call emergency support of systems and agents managed by the Security Program to address mission impacting issues, such as network outages & core system performance
Deploy and maintain adequate test capabilities and environment for systems and agents managed by the SOC
Research, identify, and implement Proof of Concepts for emerging and innovative technologies in support of Security Operations and Incident Response
Ensure adherence to Change Management practices for systems and agents managed by the SOC, and maintain awareness of related Change Management of other teams
Ensure proactive health and performance monitoring of systems & agents managed by the SOC, addressing all significant issues with thorough documented root cause analysis
Participating in special projects as required
Required Experience:
BS in Computer Science, Information Management, Engineering, or related field
5 + years of overall IT experience
3 + years of Cyber Security experience
Strong knowledge of agent deployment, including scripting, deployment, and general system administration
Knowledge of patch management tools, such as: BigFix, SCCM, Puppet or Ansible
Strong experience with Windows and Linux administration and extensive Active Directory and Group Policy configuration and management
Experience in deploying cyber security systems, tools, sensors, and scanners
Experience in integrating, configuring, and system administration on some of the following: FireEye, Carbon Black, Phishing reporting tools, Zeek, DLP solutions, Tenable, or other scanning tools.
Experience with backup/restore solutions
Hands-on experience in VMWare, VSphere, ESXi 7
Experience in designing and deploying enterprise SAN
Experience with network monitoring tools such as Nagios, OpsView, SolarWinds, and others
Experience deploying and managing SIEM products, to include proactive monitoring of SIEM data feeds, parsing data, and ingest
Experience with basic Scripting and Windows PowerShell
Strong written and verbal skills to effectively communicate at all levels in government and industry
Desired Elements:
Certification in or networking or system administration: (e.g. Certified Linux Administrator, Cloud Architecture Associate, Microsoft MCSE, Splunk Architect, CCNA, CCNP)
Federal government or Federal contracting experience
Experience in a rapid-paced, time sensitive, and high-quality environment
Strong problem-solving capabilities and the ability to effectively communicate solutions
Ability to take direction and achieve quality results, independently strive for personal excellence when completing tasks
Strong customer service focus to meet the needs of internal and external customers
Ability to work collaboratively with others
Experience with Cloud platforms such as AWS, Azure, or Google.
EEO Compliance:
Ryde Technologies is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.