Responsibilities:

The successful candidate will work directly with the Client and support team members to:

• Provide engineering support for Security Operations, including deployment, operation and maintenance, and full documentation of security tools
• Assist in deploying, managing, and troubleshooting multiple endpoint security agent products across multiple organizational components of a civilian federal government client
• Conduct troubleshooting sessions to solve complex issues with end users
• Plan and implement upgrades, patching, and system enhancements
• Develop and implement testing strategies and documenting results
• Provide system/equipment/specialized training and technical guidance
• Communicate with customers and teammates clearly and concisely
• Provide engineering support for the SOC Operations and system administration for Security Operations
• Provide on-call emergency support of systems and agents managed by the Security Program to address mission impacting issues, such as network outages & core system performance
• Deploy and maintain adequate test capabilities and environment for systems and agents managed by the SOC
• Research, identify, and implement Proof of Concepts for emerging and innovative technologies in support of Security Operations and Incident Response
• Ensure adherence to Change Management practices for systems and agents managed by the SOC, and maintain awareness of related Change Management of other teams
• Ensure proactive health and performance monitoring of systems & agents managed by the SOC, addressing all significant issues with thorough documented root cause analysis
• Participating in special projects as required

Required Experience:

• BS in Computer Science, Information Management, Engineering, or related field
• 5 + years of overall IT experience
• 3 + years of Cyber Security experience
• Strong knowledge of agent deployment, including scripting, deployment, and general system administration
• Knowledge of patch management tools, such as: BigFix, SCCM, Puppet or Ansible
• Strong experience with Windows and Linux administration and extensive Active Directory and Group Policy configuration and management
• Experience in deploying cyber security systems, tools, sensors, and scanners
• Experience in integrating, configuring, and system administration on some of the following: FireEye, Carbon Black, Phishing reporting tools, Zeek, DLP solutions, Tenable, or other scanning tools.
• Experience with backup/restore solutions
• Hands-on experience in VMWare, VSphere, ESXi 7
• Experience in designing and deploying enterprise SAN
• Experience with network monitoring tools such as Nagios, OpsView, SolarWinds, and others
• Experience deploying and managing SIEM products, to include proactive monitoring of SIEM data feeds, parsing data, and ingest
• Experience with basic Scripting and Windows PowerShell
• Strong written and verbal skills to effectively communicate at all levels in government and industry

Desired Elements:

• Certification in or networking or system administration: (e.g. Certified Linux Administrator, Cloud Architecture Associate, Microsoft MCSE, Splunk Architect, CCNA, CCNP)
• Federal government or Federal contracting experience
• Experience in a rapid-paced, time sensitive, and high-quality environment
• Strong problem-solving capabilities and the ability to effectively communicate solutions
• Ability to take direction and achieve quality results, independently strive for personal excellence when completing tasks
• Strong customer service focus to meet the needs of internal and external customers
• Ability to work collaboratively with others
• Experience with Cloud platforms such as AWS, Azure, or Google.

EEO Compliance:

Ryde Technologies is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.