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At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

This individual is responsible for identifying training needs, designing and delivering training programs, and evaluating their effectiveness. This individual also creates teaching plans, develops instructional materials, and ensures employees' growth aligns with department goals. The Intake Trainer works closely with Intake Supervisor and Manager of Intake.

Essential Functions

• Design and conduct training programs to enhance team skills and competencies
• Assess training needs, develop curriculum, and deliver training sessions to improve employee performance
• Develop instructional materials, conduct training sessions, and assess the effectiveness of training programs
• Stay updates on trends in employee development and ensure that training is reflective of changes within the Intake department and overall organization
• Monitor HIPAA compliance within department
• Participate in cross functional team meetings to identify training needs and process changes
• Build standardize onboarding process for newhires in the Intake Department
• Translate process requirements into trainings that will groom employees for the next step of their career path while ensuring quality performance in current role
• Boost workplace performance and drive professional development within the Intake team
• Organize and facilitate bi-weekly team huddles
• Participate in staff 1:1 meetings at least once per quarter to review employee development
• Monitor interdepartmental feedback and escalations to identify training needs
• Create new and update existing team SOP's and job aids for department use
• Report to department supervisors and manager regularly on efficacy of training programs and employee development
• Periodically evaluate ongoing programs to ensure they are reflective of current process and procedure

Required/Preferred Education and Experience

• Associate or Bachelor's degree in Education, Training, or related field preferred
• 3+ years training and/or medical insurance experience preferred
• Proven experience in designing multiple training methods, tools and techniques

Knowledge, Skills and Abilities

• Familiarity with traditional and modern training methods, tools, and techniques
• Familiarity with talent management and succession planning
• Sound decision making, organizational, and time management skills
• Ability to present complex information to a variety of audiences
• Proficiency with MS Office Suite

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.