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279 Scientific Research Development Jobs in United States

The Applicant Manager
Technical Support Scientist II

Location St Cloud, Minnesota

 
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The Applicant Manager
Analytical Chemist

Location Lawrence, Kansas

Full Time
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Broadmead Medical Services Inc
Senior Scientist Data Review

Location Lancaster, Pennsylvania

Full Time
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Auburn Washburn School District
Geologist / Field Scientist

Location Pipersville, Pennsylvania

Full Time
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Broadmead Medical Services Inc
Scientist I Data Review

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Location New York, New York

Full Time
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Auburn Washburn School District
Entry Level Analytical Chemist

Location Indianapolis, Indiana

Full Time
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Location McKinney, Texas

 
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Oroville Hospital
Lab Assistant 7500 #12798

Location Oroville, California

Full Time
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Location Summit, New Jersey

Contractor, Full Time
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Location Maryland Heights, Missouri

Full Time
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Location New York, New York

 
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Location Kalamazoo, Michigan

Full Time
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Location Chicago, Illinois

Full Time
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Bryant & Stratton College
Chemistry - Adjunct Professor

Location Albany, New York

Part Time
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Location Providence, Rhode Island

Full Time
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Broadmead Medical Services Inc
Bioanalytical Assay Development Scientist

Location Groton, Connecticut

Full Time
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Broadmead Medical Services Inc
Principal Oligonucleotide Scientist

Location Lancaster, Pennsylvania

Full Time
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Auburn Washburn School District
Senior Biologist/Project Manager

Location Sacramento, California

Full Time
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GAI Consultants
Geologist 3

Location Bridgeport, West Virginia

Full Time
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Location Frederick, Maryland

Full Time
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Broadmead Medical Services Inc
Analytical Chemist - R&D

Location Boston, Massachusetts

Full Time
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The Applicant Manager
The Applicant Manager

Technical Support Scientist II

location St Cloud, Minnesota

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In this role, you will be responsible for delivering advanced technical support for client products, serving as a key scientific liaison to both internal and external customers. This role represents the technical expertise and customer-focused service that distinguishes client in the industry.

What can I expect in this role?
In this position, you will work Monday-Friday approximately 8-4:30

Some key duties in this role include:
  • Work as part of a team that deliver exceptional technical support and a world-class customer experience to both internal and external stakeholders.
  • Address customer technical inquiries, and investigate complaints related to product quality, perform root cause analysis and resolution tracking.
  • Plan and perform laboratory testing related to product investigations and special projects using basic molecular biology & microbiology techniques including: PCR, gel electrophoresis, nucleic acid quantitation, bacterial enumeration and culturing techniques.
  • Engage in effective problem resolution and good documentation practice, and ensure timely and accurate responses are provided to stakeholders.
  • Collaborate with Quality Systems to assess complaint trends, initiate CAPAs, and determine the need for product recalls.
  • Assist with creating, editing, and updating of technical literature, including SOPs, product inserts, and customer-facing documents.
  • Deliver technical training and product presentations – both virtually and on-site - to internal staff, external customers, distribution partners and company affiliates.
  • Support Marketing and Sales with product knowledge, technical guidance, and the creation of educational materials.
  • Maintain up-to-date knowledge of relevant industry standards (e.g., CLSI, USP, AOAC, ISO) and Client’ procedures and product offerings.
  • Serve as a liaison between customers, distributors, and cross-functional teams.
  • Assist with preparing reports on complaint trends and managing reporting responsibilities.
  • Recommend products based on customer needs and research interests and utilize customer interactions as opportunities to drive business growth.
  • Perform other duties within the Technical Support department or other areas as assigned.
Here is what we are looking for:
  • Four-year biology or related degree (eg. microbiology, virology, cell biology, molecular biology, food science, biotechnology, bioengineering) required.
  • 1 to 2 years previous related experience and/or training preferred.
  • 2 years practical microbiology laboratory experience required.
  • Customer service experience preferred.
  • The ability to pass a background check and drug screening