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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

Role Overview: 

We are seeking an experienced ServiceNow Developer/Architect at the Staff level to lead the design, development, and optimization of ServiceNow solutions. The ideal candidate will possess in-depth knowledge of ServiceNow platform capabilities, architecture, and proven experience in driving performance improvements across complex enterprise environments.

Key Responsibilities: 

• Architect, design, and implement scalable ServiceNow solutions aligned with business requirements and best practices.
• Lead platform upgrades, module integrations, and custom application development.
• Analyze and optimize ServiceNow performance, including troubleshooting, tuning, and capacity planning.
• Provide technical leadership and mentorship to development teams and fellow ServiceNow developers.
• Collaborate with stakeholders to translate business needs into robust ServiceNow workflows and automations.
• Ensure platform security, compliance, maintainability, and effective instance governance.
• Develop and enforce coding standards, architectural guidelines, and documentation.
• Implement effective unit testing strategies, Automated Test Framework (ATF) solutions, and Jasmine test bundles for quality assurance.
• Design and implement complex discovery patterns for Kubernetes or Cloud Native Operations (CNO) to enable advanced cloud discovery.
• Stay current with ServiceNow releases and emerging platform features.

Qualifications

To be successful in this role you'll have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Typically requires a minimum of 8 years of related experience; a Masters degree with 6 years of ServiceNow development and architecture experience.
• Deep understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, CMDB, Flow Designer, IntegrationHub, etc.
• Proven track record in performance optimization, including query tuning, script efficiency, and infrastructure scaling.
• Strong expertise in JavaScript, Glide API, Service Portal, REST/SOAP integrations, and JELLY scripting.
• Hands-on experience with Next Experience UI, Playbooks, and designing/building Scoped Applications.
• Experience with ServiceNow best practices, security models, upgrade strategies, and instance governance.
• Demonstrated experience in unit testing, ATF implementation, and Jasmine test bundles.
• Experience designing and implementing complex discovery patterns for Kubernetes or CNO in cloud environments.
• Excellent problem-solving, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator and Certified Application Developer (CAD) required. Architect certifications preferred.

#SecurityJobs

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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