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Description

Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life®, COAST®, Soffe®, and Delta.

The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers. A CSR will resolve customer concerns via phone, email and/or social media and is required to assist with the placement of orders, refunds and/or exchanges. CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers.

ESSENTIAL FUNCTIONS

• Manage and respond to inbound customer service related inquiries.
• Build customer relationships through open and interactive communication.
• Provide accurate and timely information related to various order statuses.
• Accurately enter [data] orders from multiple sources.
• Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures.
• Work across various departments and teams to resolve customer issues.

OTHER DUTIES

• Responsible for assisting with any website order issues.
• Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals.
• Provide timely feedback to Customer Service Manager regarding service failures or customer concerns.
• Recommend systems or service methods to improve the customer experience.
• Assist with special projects as needed.
• Generate sales leads.

REQUIRED EXPERIENCE

• 3-5 years customer service experience. (customer facing or phone support)
• Proficient in Microsoft Office and related products (esp. Word/Excel)

REQUIRED COMPETENCIES

• Must be self-motivated.
• Must possess excellent verbal and written communications skills.
• Must be detailed oriented, with a sense of urgency and focus on accuracy.
• Ability to multi-task, prioritize and effectively manage workload.

More About Delta Apparel, Inc.

Delta Apparel, Inc., along with its operating subsidiaries, M. J. Soffe, LLC, Salt Life, LLC and DTG2Go, LLC, is an international design, marketing, manufacturing, and sourcing company that features a diverse portfolio of lifestyle basic and branded activewear apparel, headwear and related accessories. The Company specializes in selling casual and athletic products across distribution tiers, including specialty stores, boutiques, department stores, mid-tier and mass chains, e-retailers, and the U.S. military. The Company’s products are also made available direct-to-consumer on its websites at www.saltlife.com, www.coastapparel.com, www.soffe.com and www.deltaapparel.com and at various Company-operated retail outlets. The Company's operations are located throughout the United States, Honduras, El Salvador, and Mexico, and it employs approximately 7,500 people worldwide. Additional information about the Company is available at www.deltaapparelinc.com.

Skills

Required

Preferred

Behaviours

Required

Motivation

Education

Preferred

Experience

Required

Licences & certifications