Job details

Description

Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life®, COAST®, Soffe®, and Delta.

The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers. A CSR will resolve customer concerns via phone, email and/or social media and is required to assist with the placement of orders, refunds and/or exchanges. CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers.

ESSENTIAL FUNCTIONS

Manage and respond to inbound customer service related inquiries.
Build customer relationships through open and interactive communication.
Provide accurate and timely information related to various order statuses.
Accurately enter [data] orders from multiple sources.
Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures.
Work across various departments and teams to resolve customer issues.

OTHER DUTIES

Responsible for assisting with any website order issues.
Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals.
Provide timely feedback to Customer Service Manager regarding service failures or customer concerns.
Recommend systems or service methods to improve the customer experience.
Assist with special projects as needed.
Generate sales leads.

REQUIRED EXPERIENCE

3-5 years customer service experience. (customer facing or phone support)
Proficient in Microsoft Office and related products (esp. Word/Excel)

REQUIRED COMPETENCIES

Must be self-motivated.
Must possess excellent verbal and written communications skills.
Must be detailed oriented, with a sense of urgency and focus on accuracy.
Ability to multi-task, prioritize and effectively manage workload.

More About Delta Apparel, Inc.

Delta Apparel, Inc., along with its operating subsidiaries, M. J. Soffe, LLC, Salt Life, LLC and DTG2Go, LLC, is an international design, marketing, manufacturing, and sourcing company that features a diverse portfolio of lifestyle basic and branded activewear apparel, headwear and related accessories. The Company specializes in selling casual and athletic products across distribution tiers, including specialty stores, boutiques, department stores, mid-tier and mass chains, e-retailers, and the U.S. military. The Company’s products are also made available direct-to-consumer on its websites at www.saltlife.com, www.coastapparel.com, www.soffe.com and www.deltaapparel.com and at various Company-operated retail outlets. The Company's operations are located throughout the United States, Honduras, El Salvador, and Mexico, and it employs approximately 7,500 people worldwide. Additional information about the Company is available at www.deltaapparelinc.com.

Qualifications

Skills

Required

Microsoft Excel

Advanced

Microsoft Office Suite

Intermediate

Customer Service

Advanced

Preferred

Inventory

Some knowledge

Data Entry

Intermediate

Behaviours

Required

Enthusiastic

: Shows intense and eager enjoyment and interest

Team player

: Works well as a member of a group

Detail-oriented

: Capable of carrying out a given task with all the details needed to get the task done well

Motivation

Required

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Self-starter

: Inspired to perform without outside help

Preferred

Entrepreneurial spirit

: Inspired to perform well by an ability to drive new ventures within the business

Ability to make an impact

: Inspired to perform well by the ability to contribute to the success of a project or the organisation

Education

Preferred

Associates or better in Business Administration or related field.

Experience

Required

3-5 years:

Customer Service Representative

Licences & certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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