· Support prescription management and documentation in accordance with BioMatrix established processes and systems guidelines and requirements while following all legal, regulatory, and state regulations including HIPAA o Comply with the regulatory guidelines of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA · Work and interact collaboratively and effectively with Intake and Referral Services team members in support of the on-boarding of new patient in need of specialty services and therapies offered by BioMatrix. o Support successful outcomes overall end to end processes to support getting referrals to their proper destination for prescription fulfillment o Ensure continuity of patient referral activities are performed optimally · Support staffing and resource adjustments as found necessary to support referral and prescription volume needs across various BioMatrix specialty pharmacy locations and in alignment with overall growth goals for the organization · Monitor, oversee, and/or manage pharmacy technician activities, documentation, and performance. Pharmacy technicians may also serve roles such as Referral, Patient Support · Work and interact collaboratively and effectively with various Pharmacy operational team members and roles to ensure prescription fulfillment, order management, and shipping support are all working in concert with one another to meet patient prescription care needs in a timely fashion o Review prescriptions to ensure accuracy, verify the necessary ingredients and evaluate their suitability o Enforce safety rules and regulations throughout prescription dispensing processes o Monitor the proper use of tools of the trade, including automation (filling machinery) and compounding equipment o Provide comprehensive patient counseling on all specialty medications dispensed and ensure patients receive medications in accordance with physician’s order/prescription o Work with shipping manager to ensure ALL deliveries have been made appropriately and timely o Assess patient incidents, complaints, etc. for the purpose of resolving or recommending a resolution to the situation · Maintain necessary and thoughtful communications to all intake, referral and pharmacy team members delivering information supplied by leadership with impact to people, process, and technology updates within a given location or locations · Serve as a point of escalation for clinical, prescription, and/or patient care issue management and resolution support related to services provided by referral or pharmacy services team members · Display effective communication skills with analytical dexterity to ensure that personnel uphold ethical and professional values in day-to-day activities · Participate in and/or provide new employee training as requested · Provide training and guidance to pharmacy interns and monitor their performance · Maintain records such as pharmacy files, narcotic book, patient profiles, and charge file systems. · Participates in "on-call” rotation as needed or determined by pharmacy management · Comply with all requirements of Manufacturer programs as contractually required and instructed · Complete annual continuing education as required by both ACHC and URAC · Participate in performance improvement activities as required · Maintains pharmacy licensure and certifications according to requirements |