The Clinical Pharmacists will monitor drug therapies for patients, advise on interventions as needed, and assume the responsibility of general oversight and management of patient care which may include providing effective medication management for the accurate treatment and prevention of specialty disease states. This position may be required to oversee and/or verify and validate pharmacy technician activities and documentation and will work closely and collaboratively with other internal and external departments as needed, including but not limited to Reimbursement and managed Markets Services, Quality Management, Nursing and/or Clinical Services, and/or other Pharmacy Services team members. 

QUALIFICATION REQUIREMENTS

·         Successful completion of Bachelor of Science in Pharmacy, Master of Science in Pharmacy, or Doctor of Pharmacy degree from an accredited institution or college of pharmacy

·         Current State Board of Pharmacy License

·         Strong knowledge and understanding of specialty therapies, the steps needed to qualify a patient for such therapy, and the ability to lead team members through these steps for patient support

·         Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

·         Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc)

QUALIFICATIONS PREFERRED

·         3-5 years of experience in Retail, Community, Mail-order and/or Hospital Pharmacy strongly preferred

·         3-5 years of experience working alongside pharmacy technicians and other clinical and administrative service providers to support patient care strongly preferred

·         1-3 years of experience in Specialty Pharmacy service operations

·         General knowledge and understanding of payer contracts for specialty and/or rare disease therapies and operational requirements to support contracts for pharmacy or prescription services

·         Certification in Good Clinical Practices

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

·         Support prescription management and documentation in accordance with BioMatrix established processes and systems guidelines and requirements while following all legal, regulatory, and state regulations including HIPAA

o   Comply with the regulatory guidelines of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA

·         Work and interact collaboratively and effectively with Intake and Referral Services team members in support of the on-boarding of new patient in need of specialty services and therapies offered by BioMatrix.

o   Support successful outcomes overall end to end processes to support getting referrals to their proper destination for prescription fulfillment

o   Ensure continuity of patient referral activities are performed optimally

·         Support staffing and resource adjustments as found necessary to support referral and prescription volume needs across various BioMatrix specialty pharmacy locations and in alignment with overall growth goals for the organization

·         Monitor, oversee, and/or manage pharmacy technician activities, documentation, and performance. Pharmacy technicians may also serve roles such as Referral, Patient Support

·         Work and interact collaboratively and effectively with various Pharmacy operational team members and roles to ensure prescription fulfillment, order management, and shipping support are all working in concert with one another to meet patient prescription care needs in a timely fashion

o   Review prescriptions to ensure accuracy, verify the necessary ingredients and evaluate their suitability

o   Enforce safety rules and regulations throughout prescription dispensing processes

o   Monitor the proper use of tools of the trade, including automation (filling machinery) and compounding equipment

o   Provide comprehensive patient counseling on all specialty medications dispensed and ensure patients receive medications in accordance with physician’s order/prescription

o   Work with shipping manager to ensure ALL deliveries have been made appropriately and timely

o   Assess patient incidents, complaints, etc. for the purpose of resolving or recommending a resolution to the situation

·         Maintain necessary and thoughtful communications to all intake, referral and pharmacy team members delivering information supplied by leadership with impact to people, process, and technology updates within a given location or locations

·         Serve as a point of escalation for clinical, prescription, and/or patient care issue management and resolution support related to services provided by referral or pharmacy services team members

·         Display effective communication skills with analytical dexterity to ensure that personnel uphold ethical and professional values in day-to-day activities

·         Participate in and/or provide new employee training as requested

·         Provide training and guidance to pharmacy interns and monitor their performance

·         Maintain records such as pharmacy files, narcotic book, patient profiles, and charge file systems.

·         Participates in "on-call” rotation as needed or determined by pharmacy management

·         Comply with all requirements of Manufacturer programs as contractually required and instructed

·         Complete annual continuing education as required by both ACHC and URAC

·         Participate in performance improvement activities as required

·         Maintains pharmacy licensure and certifications according to requirements

NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES

·         Triages work and assigns duties to staff as directed

·         Perform employee management tasks, including, but not limited to review of productivity, management of job descriptions, timely performance reviews, disciplinary process/corrective action, and all associated personnel paperwork.

·         Ability to prioritize and handle multiple tasks and projects concurrently

·         Must have scheduling flexibility and be able to work overtime [Exempt]

·         Potential overnight travel on occasion by car and plane

·         Careful attention to detail

·         Performs related duties as requested

·         Participates in quality assurance activities and audits as directed

KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS

·         Able to use computers and software applications

·         Knowledge of medications, dosing, side effects, indications, contraindications and proper administration and storage

·         Knowledge of patient history and care charts

·         Able to create and implement systems required to gather, maintain, and analyze information

·         Knowledge of clinical procedures or operations

·         Ability to train and supervise assigned staff

·         Ability to complete basic patient referrals and assessments

·         Ability to maintain quality, infection or safety control standards

·         Maintain and promote positive attitude towards the job and company

·         Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

·         Ability to actively communicate, inspire and motivate all levels of staff

·         Ability to think and act strategically and proactively

·         Ability to maintain accurate records and prepare reports and correspondence related to the work

·         Ability to organize and coordinate the work of others

·         Ability to set priorities and assign work to other professionals

·         Excellent verbal, written, and communication skills

·         Excellent analytical skills

Communication Skills

·         Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Computer Skills

·         Become and remain proficient is all programs necessary for execution.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

·         This position requires constant sitting with occasional walking, standing, kneeling or stooping.

·         This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.

·         This position requires constant talking and hearing.

·         Specific vision abilities required by this job include close vision and the ability to adjust focus.

·         This position must occasionally lift and/or move up to 20 pounds.

·         Required to move/lift physical hardware.

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20  pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.