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Job Title: Behavioral Health Clinical Supervisor

Job Status: Full-time

COVID-19 VACCINATIONS: Highly recommended for all newly hired employees in Community Health and Resource Center.

Job Summary: Under limited supervision, the Supervisor of Behavioral Health Clinical is responsible for managing the daily clinical activities of the Behavioral Health Clinic. Leads defined work and/or projects of moderate scope and complexity. Provides oversight of staff, evaluates the programs overall effectiveness to ensure its consistency with the agency’s purpose, approach, policies and procedures. Uses specialized knowledge in office administration and skills obtained through experience, specialized training or certification to coordinate and/or perform a full range of administrative duties in support of the assigned functional unit. Must maintain a high level of confidentiality and responsible for the training and compliance of HIPAA laws.

Essential Duties and Responsibilities:

• Supervise staff (plan, assign, monitor and manage the work of others)
• Coach and mentor subordinates
• Review performance and evaluate results achieved by subordinates and may ensure that performance is constantly meeting expectations and standards
• Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time
• Provide staff training
• Ensure program goals are met in accordance with funding requirements
• Monitor and evaluate daily workflow and implement a process of continuous improvement
• Advocate on behalf of client when providing necessary referrals and contacts with other departments, agencies and/or companies
• Work with senior management to develop, implement and monitor effective programs
• Manage the overall operations of the assigned functional area(s) to ensure that services and quality standards are maintained
• Monitor the health needs of the agency’s target populations and adapt operations as necessary
• Assure smooth operations and communication between Intake, Billing, Referrals, ACCESS and clinic operations
• Interpret, apply and recommend changes to policies and procedures of assigned functional unit
• Attend and participate in all meetings, including management meetings, related to assigned functional unit and/or projects which may include attending community-based meetings and maintaining community relationships
• Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals
• Advocate on behalf of clients when providing necessary contacts with other agencies/companies
• Ensure licensing and credentialing standards are met and maintained
• Must participate in all audits
• May engage in the review and approve time worked and requests for time off
• May perform functions of a direct report in their absence or as needed
• May complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports
• May generate daily, weekly and monthly reports regarding clinic performance
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Intermediate to advanced concepts, principles and practices of office management
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service
• Develop, implement and maintain office policies and procedures
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships at all levels of the organization and within the communities served
• Speak and write in English
• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred
• Maintain confidentiality of agency; protect patient confidentiality per policies and procedures

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Master’s degree

• Required Disciplines:
  • Social Work, Psychology, Counseling or other behavioral health field

~and~

• At least 3 to 5 years of management experience
• Demonstrated competencies in assessment and treatment planning
• Any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • Licensed Master Social Worker (LMSW)
  • Licensed Professional Counselor (LPC)
  • Licensed Psychologist (LP)

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 10%

Working Environment: Climate controlled office