TCS is looking for a leader in the role of Director - Presales & Solutions to join our ServiceNow Practice. The Director will work on positioning ServiceNow solutions based on customers’ digital transformation needs. The leader is expected to present TCS’ services capabilities and contextual solutions/roadmaps to align customers’ business needs.
The Director should bring ServiceNow expertise to solve business problems, provide support to the customer throughout the sales process, and enable responses to RFIs, RFPs and proactive engagements.
The Director would strategically engage throughout the sales cycle, especially articulating the value that the customer would be realizing from platform-led transformation initiatives.
Responsibilities:
Drive sales and solution activities, solution designing, and project planning
Craft customer roadmap and further advisory on adoption
Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Help presales leads articulate solutions as appropriate to client audiences
Provide inputs for product demos and proof of concepts as required
Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
Enable a successful transition from the sale phase to the delivery phase
Build strategy to develop and share reusable assets that can be readily applied to new opportunities
Required Skills: -
15+ years of overall IT experience with 5+ years' experience in ServiceNow presales.
Experience in ITxM, CMDB, CSDM and Discovery
Exposure to HRSD, IRM, CSM, FSM, TSOM, OTM & other industry specific solutions
Experience in business case preparation, value realization & articulation
Technical knowledge in the following areas:
ServiceNow Platform, workflows, Integrations
ServiceNow implementation experience
Knowledge of ServiceNow Managed Service Provider (MSP) model.
ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CSA/CMA).
Able to mentor, build teams and drive strategy for growth
Soft skills: -
Good oral and written communication skills
Good leadership and team building skills
Ability to proactively engage with customers and elicit the business imperatives
Good organizational and inter-personal skills to communicate with business stakeholders
Self-driven, motivated and results orientated
Strong problem solving skills with the ability to exercise mature judgment