TCS is looking for a leader in the role of Director - Presales & Solutions to join our ServiceNow Practice. The Director will work on positioning ServiceNow solutions based on customers’ digital transformation needs. The leader is expected to present TCS’ services capabilities and contextual solutions/roadmaps to align customers’ business needs. 

The Director should bring ServiceNow expertise to solve business problems, provide support to the customer throughout the sales process, and enable responses to RFIs, RFPs and proactive engagements. 

The Director would strategically engage throughout the sales cycle, especially articulating the value that the customer would be realizing from platform-led transformation initiatives.

Responsibilities: 

• Drive sales and solution activities, solution designing, and project planning 
• Craft customer roadmap and further advisory on adoption
• Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable 
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams 
• Help presales leads articulate solutions as appropriate to client audiences 
• Provide inputs for product demos and proof of concepts as required 
• Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others 
• Enable a successful transition from the sale phase to the delivery phase 
• Build strategy to develop and share reusable assets that can be readily applied to new opportunities

Required Skills: - 

• 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales. 
• Experience in ITxM, CMDB, CSDM and Discovery 
• Exposure to HRSD, IRM, CSM, FSM, TSOM, OTM & other industry specific solutions 
• Experience in business case preparation, value realization & articulation
• Technical knowledge in the following areas: 
• ServiceNow Platform, workflows, Integrations 
• ServiceNow implementation experience 
• Knowledge of ServiceNow Managed Service Provider (MSP) model. 
• ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CSA/CMA). 
• Able to mentor, build teams and drive strategy for growth 

Soft skills: - 

• Good oral and written communication skills 
• Good leadership and team building skills
• Ability to proactively engage with customers and elicit the business imperatives 
• Good organizational and inter-personal skills to communicate with business stakeholders 
• Self-driven, motivated and results orientated 
• Strong problem solving skills with the ability to exercise mature judgment

Travel: - Willingness to travel as necessary

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