The Salesforce Product Owner will work closely with the Salesforce Product and Engineering team to evaluate Salesforce development of features and capabilities to ensure its outputs meet, or exceed, organizational standards and requirements. The right candidate will use their skills to monitor and continuously improve the quality of our system processes and outputs within our Salesforce eco-system. This individual will work collaboratively with our Product Engineering team to help provide stability and accountability to our internal and external customer-facing applications.

Highlights of your role 

• Develop an understanding of the company’s end-to-end process and customer journey
• Identify and propose opportunities for improvements and new capabilities on the Salesforce platform
• Work with product managers to understand requirements and estimated timelines for new solutions
• Provide technical assistance and end-user troubleshooting for bug fixes and enhancements
• Assist in troubleshooting issues that may arise, ensuring that acceptance criteria are met, and user experience is not compromised
• Help facilitate scrum ceremonies and agile practice
• Prepare training documentation for end users
• Monitor ongoing changes to the Salesforce platform and identify potential user experience issues
• Develop and execute tests to ensure all objectives are met
• Assess functionality, reliability, and quality across Sales, Service and Marketing Cloud
• Identify and remedy defects during the sprint development phase and identify bugs during the production release process
• Manage, reproduce, and document user-reported issues in Jira
• Take feedback from users and work closely with product managers and developers to problem-solve
• Perform exploratory testing for new releases
• Track metrics to report on the quality and stability of the Salesforce platform over time

You’re a good fit if you have (or if you can) 

• Exceptional communication and listening skills
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Strong attention to detail
• Team-oriented and passionate about customer experience
• People-oriented, attentive, creative
• Technically proficient with Microsoft Office Suite, including Excel
• Experience creating create user stories, story maps, customer journeys, and other product ideation techniques
• Building testing criteria to meet business and user-acceptance requirements

We also want to make sure you have: 

• Bachelor's degree in Business, Computer Science, Systems Engineering, or equivalent practical experience
• 2+ year of experience working in the Salesforce ecosystem as an administrator, quality assurance analyst, product analyst, or similar role
• Experience in software development life cycle, including business process and requirements documentation, analysis, design, testing, training, communication planning and deployment process.

We invite you to See Yourself at Marvin 

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. 

For more than 100 years, we’ve been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin’s portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands. Together, we live our values and enjoy a culture that feels like home.  

Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! 

A few unique offerings include: 

•  $300 annual wellbeing account to spend on whatever makes you happy + healthy 
•  Better Living Day! (a paid day off to go have some fun) 
•  $$ Annual profit sharing – get rewarded for the role everyone plays in making Marvin a success 
•  Giving at Marvin – join coordinated volunteer opportunities  
•  Brighter Days Fund – financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship 

When you belong to the Marvin team, it’s all part of the package. Apply today! 

Marvin is an Equal Opportunity Employer 

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.