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Description:

Job Description    

•Overall experience of about 8-12 years in Hi-tech / Automotive / Construction Equipment / Industrial Machinery industry in After Sales Service and warranty management. Experience in management and strategy consulting is desirable. 

•Should have worked on or been a part of large business transformation initiatives with respect to service transformation and warranty strategy. 

•Advise leading global manufacturing clients on warranty management strategy, service contracts, supplier recovery and product quality improvement initiatives

•Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc

•Articulate and architect industry specific business solutions

•Guide technical teams in solution design and implementation

•Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients) 

•Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent Our client.

•Experience in working with key technologies ( SAP, Pega) in warranty area is highly desirable

•Experience in building and deploying advanced analytical tools in warranty business with various technologies (E.g. SAS, SPSS etc) 

•Reporting into head of CEM value engine / Warranty Center of Excellence for Customer Experience Management

•Function as Warranty Business Consultant / Functional Consultant with experience in the following:

oHands-On with experience on 3+ end to end warranty implementations

oExperience in delivering end to end implementation solution – business blueprinting, design and configuration, guiding technology and UI/UX teams, user acceptance testing and global roll outs

oCertification in Pega Warranty and/or analytical tools would be a plus

oExposure to warranty implementation in agile methodology

Responsibilities:

•Define warranty roadmap and strategy, product evaluation and solution design for manufacturing clients

•Lead teams in consulting and implementation projects

•Identify opportunities through business connects with clients and relationships in Our clients' ecosystem

•Lead RFP responses and contribute

•Good / Excellent communication skills, analytical ability, initiative taking and innovative. Ability to lead Technical discussions during workshops.

•Track emerging business models and trends for its applicability in manufacturing. 

•Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Qualifications: 

•Experience in Warranty and Service transformation initiatives

•Experience in deploying advanced analytical tools in warranty

•Experience in Pega warranty would be a plus

•Knowledge of various enterprise systems, CRM, SFA, and ERP