Job Search

Job Discovery, Redefined

Keyword
Location

739 Jobs in Woodinville, Washington

Western States Careers
Heavy Haul Driver - Regional

Location Liberty Lake, Washington

Full Time
Apply Now
Northern Quest Resort & Casino
Hotel Housekeeping Floor Supervisor

Location Airway Heights, Washington

Full Time
Apply Now

Location Yakima, Washington

Full Time
Apply Now

Location Edmonds, Washington

Part Time, Full Time
Apply Now

Location Seattle, Washington

Part Time
Apply Now

Location College Place, Washington

Full Time, Other
Apply Now
Children's Home Society of Washington
E/EHS/ECEAP Classroom Assistant

Location Des Moines, Washington

Full Time, Part Time, Contractor
Apply Now

Location Washougal, Washington

Contractor, Full Time
Apply Now

Location Seattle, Washington

Per Diem
Apply Now

Location Seattle, Washington

Full Time
Apply Now
Unlock Venture Partners
Venture Associate JD

Location Seattle, Washington

Other
Apply Now
Adams and Associates, Inc.
Licensed Practical Nurse

Location Sedro woolley, Washington

Full Time
Apply Now

Location Seattle, Washington

Full Time
Apply Now
Broadmead Medical Services Inc
Operations and Maintenance Technician I

Location Cle Elum, Washington

Full Time
Apply Now

Location Vancouver, Washington

Part Time, Full Time
Apply Now

JOB SUMMARY


The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.


DUTIES/RESPONSIBILITIES


• Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
• Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
• Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
• Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
• Attend daily release meetings.
• Other duties as assigned.


EXPERIENCE / SKILL REQUIREMENTS


• High School diploma required, bachelor’s degree preferred.
• 1-3 years prior experience as a collision estimator or insurance appraiser.
• Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
• Experience with collision management systems (ABSe, Mitchell Repair Center).
• Fluent using ADP, Mitchell or CCC-1 estimating software.
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Ability to multi-task in a fast-paced work environment.
• Valid driver’s license and insurable driving record.


PHYSICAL REQUIREMENTS


Essential physical requirements include:
• Standing, sitting and walking
• Performing repetitive motions


WORK ENVIRONMENT


Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location