Description:
•Overall experience of about 10+ years in Retail / Hi-tech / Consumer Products / Automotive / Construction Equipment / Mining Equipment industry in Marketing / Sales / After Sales Service / Service Parts management. Experience in management and strategy consulting is desirable.
•Should have worked on or been a part of large business transformation initiative in his / client organization with respect to eCommerce strategy.
•Advise large global manufacturing companies on eCommerce (B2B and B2C) strategy
•Advise clients on eCommerce Solution strategies
•Define conceptual architecture and design for eCommerce and Self Service considering architecture best practices, client IT landscape and technology trends.
•Guide technical teams in Commerce Solution design and implementation
•Configure and develop best in class eCommerce proof of concepts, working demos and solution accelerators on eCommerce technologies
•Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients)
•Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent Our Client.
•Reporting into head of CEM value engine / eCommerce Center of Excellence for Customer Experience Management
•Function as eCommerce Business Consultant / Functional Consultant with experience in the following:
oHands-On with experience on 4+ end to end e-Commerce implementations covering both B2B and B2C including at least 3 implementations
oExperience in Integration and Architecture.
oExperience in delivering end to end eCommerce implementation – business blueprinting, design and configuration, guiding technology and UI/UX teams, user acceptance testing and global roll outs
oCertification in eCommerce platform would be a plus
oExposure to eCommerce implementation in agile methodology
oExperienced in Web technologies, CRM, WCM, CMS, ERP, ESB/SOA
oStrong understanding of B2C and B2B eCommerce best practices, use cases, architecture principles
oExposure to integration patterns / mechanism for leading e-Commerce products
oExposure to SOAP and REST specifically, OCC API experience, Integration with CMS like Adobe AEM or Drupal
Responsibilities:
•Define eCommerce roadmap and strategy, product evaluation and solution design for manufacturing clients
•Incorporate the platform security features into a solution to meet data security requirements
•Architect a solution for optimal performance, scalability, maintainability, and reuse
•Recommend the data migration strategy, considerations, and appropriate tools to use Experience in technology transformation, design principles, integration patters, architecture considerations and development guidelines
•Describe the applicable design considerations and trade-offs when working within the constraints of the platform and data volumes
•Contribute in presales and sales activities for eCommerce - RFP responses, proactive outreach, point of view and proof of concept demonstrations
•Ready to travel globally as needed
•Good / Excellent communication skills, analytical ability, initiative taking and innovative. Ability to lead Technical discussions during workshops.
•Be a single point of contact for the Customer, covering technical aspects of the entire eCommerce solution
Qualifications:
•Experience in B2B/B2C eCommerce and Channel Experience
•Certification in any of the leading eCommerce product suites
•Knowledge of various enterprise systems, CRM, SFA, and ERP
•Years of experience required for position: 10+ years
Grand Rapids, Michigan