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You’ll focus on:

• Repair and maintain small engines and compact tractors manufactured by John Deere, adhering to company standards and procedures.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the service manager/CSA.
• Document all work performed, including parts used, labor hours, and diagnostic findings, accurately and comprehensively.
• Identify and communicate solutions for customer service opportunities in True North Equipment.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Maintain technical and product knowledge on John Deere and all other equipment sold within True North Equipment.
• Utilize technical manuals, diagnostic tools, and software to troubleshoot and resolve problems.
• Collaborate effectively with team members, including service advisors and parts department personnel, to streamline operations and enhance customer satisfaction.
• Adhere to safety protocols and guidelines at all times to prevent accidents and ensure a secure working environment.
• Communicate effectively with customers, providing clear explanations of repair procedures and addressing any concerns or questions they may have.
• Maintain a clean and organized work area to facilitate efficient workflow and ensure compliance with cleanliness standards.
• Demonstrate a commitment to continuous improvement by actively seeking feedback and implementing best practices in service delivery.
• Stay updated on the latest developments in small engine and compact tractor technology through training and professional development opportunities.
• Maintain a positive and professional working relationship with peers, leadership, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Conduct self in the presence of customers and community to present a professional image of True North Equipment.
• Perform all other duties as assigned by TNE leadership in a professional and efficient manner.

What we are looking for:

• Strong mechanical aptitude and proficiency in diagnosing and repairing machinery
• Proven experience working as a technician in the agricultural or equipment industry, with specific expertise in servicing small engines and compact tractors
• Ability to operate vehicles and equipment used for diagnostic purposes
• Familiarity with John Deere equipment and systems is highly desirable
• Ability to work independently with minimal supervision, while also functioning effectively as part of a team
• Strong computer skills
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues
• Must be able to work TNE service department hours as scheduled to include seasonal hours and seasonal Saturdays and keep reliable attendance
• High school diploma or equivalent; technical certification or vocational training in small engine repair/diesel mechanics or a related field preferred
• Valid driver's license and clean driving record required to drive company owned vehicles
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Total Rewards Package:

The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day!

• $19-$25+/hr depending on years of experience.
• Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
• 401K: TNE offers 401K with company matching for qualified employees because who doesn’t want to save for retirement!
• PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it!
• Holidays: We have 7 paid holidays and a few other specials days for you to spend with your favorite people.
• Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
• Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors’ appointments, too!
• Parental Leave: If you’re expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy!
• AND SO MUCH MORE!

All full-time hires must pass a pre-employment background check and drug/alcohol screening.

This job description outlines the key responsibilities and qualifications for the John Deere Small Engines & Compact Tractors Technician role. Candidates who possess the necessary skills and attributes are encouraged to apply for this rewarding opportunity to contribute to the success of our team and deliver exceptional service to our customers.

True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.