The Field Service Engineer is responsible for creating Bill of Materials (BoMs), Installation Detail Plans and the implementation of projects in the field. The Field Service Engineer will support business in Texas, Louisiana, and California. Minimal travel to sites required.
Responsibilities
Must have knowledge and Experience of using ATT Network Management Systems
Previous Central Office Experience
Provide remote support and troubleshooting assistance to Test Technicians deployed in the field
Writing of BOMs
Provide technical assistance to the Project Management team.
Ability to write test plans and non-intrusive Methods of Procedure (EMOPs)
Organize and conduct meetings as necessary to meet departmental objectives
Work with internal department managers as needed to meet company objectives
Understands, adheres to, and promotes the Environmental, Health & Safety policies
Other duties as assigned by Manager.
Personal Qualities
Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound decision
Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
Results focused – Ability to organize and manage multiple, and at time competing priorities
Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,
Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce
Qualifications
Minimum of four years telecommunications training and/or experience. Must have demonstrated proficiency at the Technician and Project Mgt. level.
Highly organized and able to manage multiple projects and tasks
Excellent Customer service skills
Have experience with Microsoft Office and Vendor Specific Software.
Think critically and problem solve
Handle confidential/ sensitive information with discretion
Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. Ability to provide support during and outside regular business hours is required.
San Antonio, Texas
Full Time