746 Jobs in Maple Heights, Ohio

Fechheimer

Customer Service Representative

Cincinnati, Ohio

Full Time

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Necco

Part-time Physical Therapist Assistant

Centerville, Ohio

Part Time

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DAVITA

Registered Nurse - Dialysis Training Provided

Hilliard, Ohio

Full Time

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Bm Trada

Machinist

Fairfield, Ohio

Other, Contractor

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Carespring

RN | Emergency Department (PT, 10A-10P, no benefits)

Marysville, Ohio

Part Time

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Carespring

General Manager- Beeline in Easton

Columbus, Ohio

Full Time

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DiBella's Old Fashioned Submarines, Inc.

Catering Production Coordinator

Dublin, Ohio

Full Time

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Carespring

Nurse - RN or LPN (FT/PT/PRN)

Harrison, Ohio

Full Time, Part Time

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Genesee & Wyoming Inc.

RN Every Weekend Commitment - Kettering - Progressive Care Trauma - Days

Kettering, Ohio

Full Time, Contractor

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Memorial Health

RN| Med/Surg (1st Shift, PT, no benefits)

Marysville, Ohio

Part Time

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Carespring

RN Auxiliary Float - Beavercreek - PICC Line - PT/Third Shift

Beavercreek, Ohio

Part Time

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BlueScope Buildings North America

Practice Coordinator - Behavioral Health - 2510 Commons Blvd. - Beavercreek - FT

Beavercreek, Ohio

Full Time

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Functional Pathways

PRN Speech Language Pathologist

Portsmouth, Ohio

Part Time

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ISN Corporation

Immigration Detention Case Manager

Cleveland, Ohio

Full Time, Contractor

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Fechheimer

Customer Service Representative

Cincinnati, Ohio

Full Time

Apply Now

Why Work For Fechheimer?

Excellent benefits including medical, dental, 401K match, PTO and sick time
10 paid holidays
A fun and relaxed work environment

Position Description:

Communicate with our business (B2B) and direct/ecommerce (B2C) customers in a call center environment through phone calls, emails, and chat.
Act as partner to and support assigned sales representatives working in the field.
Provide individualized customer service of a high standard professional level.
Prepare reporting, such as open orders reports, for customers and provide work proactively and reactively with the customer to provide solutions to outstanding order needs.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Assist customers with order troubleshooting, problems, and product questions.
Self-starter with a sense of urgency.
Always strive for first contact resolution for customers and when possible provide a final resolution within 24 hours.
Must be customer centric - proactive in their work, anticipating their customers’ needs and when required, can manage ongoing issues requiring follow-up with customers.
Demonstrate patience in all customer contact situations, showing courtesy and strong customer service orientation.
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
CRM
Provide data entry, administrative support, and team assistance as needed.
Ability to work as part of a cross functional team and interact effectively with others

Required Knowledge, Skills and Abilities:

Experience in written/email/chat Ecommerce customer service
Strong computer navigation skills and PC Knowledge (5+ years’ experience).
Strong Microsoft Excel skills (5+ years’ experience)
Exceptional verbal and written communication skills
Strong data entry skills

Job Requirements:

Individual must possess a high school diploma or GED equivalent
College or some college preferred
5+ years experience in customer service

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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