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General Summary: Provides direct and indirect patient care activities and carries out provider orders as appropriate.  The MA assists fellow employees in providing the highest quality, personalized patient care and maintains a positive working relationship with the health care team.  Maintains and upholds established patient care, operational expectations, and employee policies in alignment with the clinic operational leadership teams. Supports the Gonzaba coordinated care model by working with other GMG providers and support departments/functions to ensure a patient-centered approach is provided at all times.

Supervisory Responsibilities: This position has no supervisory responsibilities.

General Requirements: All duties performed will be done accurately and in a timely manner.

1. Furthers patient care by communicating effectively with providers, coordinating tests, procedures, surgeries, hospitalizations and providing patients with community resources as needed.
2. Participates in educational programs as needed.
3. Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
4. Ensures customer service is always maintained at the highest level.
5. May need to travel to support patient care at another GMG location.
6. At times the MA will need to float to other pods (in the clinic or another location), during these times all pod responsibilities should be completed including but not limited to triage, discharge, phone notes, refills, call confirmations, etc.
7. Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
8. Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
9. Maintains strict confidentiality.
10. Other duties as assigned.

 Essential Job Responsibilities:

1. Provides patient care in a clinic setting. Functions within the scope of training received from Medical Assistant education program and from Gonzaba Medical Group training programs including, but not limited to obtaining vital signs, applying monitoring devices such as pulse oximeter and EKG leads/pads, venipuncture, glucose monitoring or hemoccult slide development.
2. Reports and accurately documents clinical findings to provider in charge.
3. Performs patient discharge and participates in patient education utilizing provider guidelines and/or patient information handouts. Ensures patient understanding and documents thoroughly.
4. Assists in providing quality health care by accessing the electronic medical record to obtain/provide pertinent information. Reports appropriate information to the provider and documents appropriately.
5. Remains aligned with the departmental goals which involves understanding the importance of conducting RMH visits, perform HEDIS measures, and participating providing quality care by utilizing the tools and reports provided to help reach departmental/organizational goals.
6. Maintains assigned work area with supplies and equipment. Cleans, stocks, and maintains exam rooms, procedure rooms, instruments, and equipment.
7. Follows universal precaution standards about patients, procedures, handling specimens, cleaning and disinfecting instruments and exam rooms as taught and retrained through annual compliance training.
8. Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or lying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
9. Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.

 Education and Training: Minimum high school education or equivalent. Certificate of completion from an accredited school for medical assistants is required or equivalent medical training. CPR certification with AED is required and must be kept current. National certification as a Registered or Certified Medical Assistant is required as initial and continued employment at Gonzaba Medical Group is contingent upon this credential.

National Certification must be issued from one of the following associations: AAMA - Certified Medical Assistant (CMA); ARMA - Registered Medical Assistant (RMA); NAHP - Nationally Registered Certified Medical Assistant (NRCMA); or other association approved by GMG Human Resources.

Experience: Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred. 

Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Work Environment: Clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are commit to the culture and our core values.

 Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.