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564 Customer Service Jobs in United States

CLEARWAY ENERGY, INC.
Call Center Representative (Hybrid after 90 days)

Location Annapolis, Maryland

 
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GEODIS
Warehouse Customer Service Representative

Location Sparks, Nevada

Full Time, Part Time
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A. Duie Pyle
Customer Service Representative

Location Tonawanda, New York

Full Time
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EMCOR
HVAC Account Coordinator/Operations Coordinator (EMS)

Location Norristown, Pennsylvania

Contractor, Full Time
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ProMach
Customer Service Representative

Location Holland, Michigan

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(06099) - 5410 Yellowstone Rd

Location Cheyenne, Wyoming

Part Time
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Auburn Washburn School District
Customer Service Rep

Location Smithtown, New York

Full Time
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Auburn Washburn School District
Customer Service Rep(03093) - 61 Hancock St

Location Quincy, Massachusetts

Full Time
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Auburn Washburn School District
Bilingual (English/Spanish) Customer Service Representative

Location Dallas, Texas

Full Time
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Auburn Washburn School District
Lobby Greeter - Resort Tower

Location Las Vegas, Nevada

Full Time
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Chickaloon Village Traditional Council
Tribal Opioid Response (TOR) Peer Support Specialist

Location Sutton, Alaska

Full Time
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Auburn Washburn School District
Customer Service - Self Storage Manager

Location Vestavia Hills, Alabama

Full Time
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Broadmead Medical Services Inc
Domino's Customer Service Rep (08867)

Location Jefferson, Georgia

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Miami Beach, Florida

Full Time
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Auburn Washburn School District
Customer Service - Self Storage Manager

Location Euless, Texas

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Kansas City, Missouri

Full Time
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NFI North
Youth Peer Support Specialist

Location Chichester, New Hampshire

Full Time
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Meduit
Medical Customer Service Representative (Onsite) - Sartell

Location Sartell, Minnesota

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Ramsey, Minnesota

Full Time
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CNS Healthcare
Behavioral Health Urgent Care Peer Support Specialist

Location Eastpointe, Michigan

Full Time
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EMCOR
Customer Service Representative

Location Rochester, New York

Full Time
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Broadmead Medical Services Inc
(8552) Rosedale: Customer Service Rep

Location Bakersfield, California

Full Time, Part Time
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BMW
Service Greeter -Audi Owings Mills

Location Owings Mills, Maryland

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Katy, Texas

Full Time
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Central City Concern
Peer Support Specialist - Street Outreach

Location Portland, Oregon

Full Time
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CLEARWAY ENERGY, INC.
CLEARWAY ENERGY, INC.

Call Center Representative (Hybrid after 90 days)

location Annapolis, Maryland

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Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients’ needs, both professionally and efficiently. The CCR acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules.

Essential Duties and Responsibilities:

  • Performs job in accordance with Company mission, vision and goal.
  • Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
  • Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
  • Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time.
  • Accurately provides patients with geographical directions to Company locations.
  • Schedules patient appointments for applicable medical services.
  • Triages a high volume of incoming telephone calls.
  • Checks messages, as directed, and relays responses from the provider to the patient.
  • Accurately describes, in detail, the reason for the patient call in the task.
  • Expedites service in situations requiring urgent attention, as determined by management.
  • Efficiently utilizes available resources to accurately and efficiently process necessary flows.
  • Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution.
  • Maintains high level of product and service knowledge.
  • Maintains minimum quality standards, as determined by the Company.
  • Conducts outbound calls, as needed.
  • Communicates electronically with patients/customers via online portal or other Company communication methods.
  • Assists with various administrative duties.
  • Participate in and complete all required trainings and in-services.
  • Other duties as assigned.

Minimum Qualifications:

  • High School Diploma, or equivalent
  • One (1) year of related experience and/or training.
  • Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
  • Must have excellent written and oral communication skills.
  • Must be able to work individually as well as within a team.
  • Must be able to multi-task and prioritize.
  • Must demonstrate extreme attention to detail.
  • Must possess strong organization skills.
  • Must be able to perform calculations, problem solve and use reasoning.
  • Must have knowledge of medical practices and medical terminology.
  • Must be able to meet predefined production and quality standards.
  • Must be able to effectively manage and direct others.
  • All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

  • One (1) year of prior experience working with an Electronic Medical Record (EMR).
  • One (1) year of call center experience in a medical practice.

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.

Compensation and Benefits:

  • Pay Range: $16.00/Hr - $18.00/Hr
  • PTO: Up to 96 hours in first year (pro-rated based on start date)
  • Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
  • Retirement: 401(k) with employer match
  • Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
  • Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
  • Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity
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