Job Search

Job Discovery, Redefined

Keyword
Location
Clear Search

101 Customer Service Representative Jobs in the USA

CARSTAR
Customer Service Representative Murray's CARSTAR Collision, WA 98198

Location Des Moines, Washington

 
Apply Now
CARSTAR
Customer Service Representative CARSTAR Manassas Collision Center, VA 20111

Location Manassas Park, Virginia

 
Apply Now
CARSTAR
Customer Service Representative West-Hill CARSTAR Auto Body, IL 60162

Location Hillside, Illinois

 
Apply Now
NDX
Customer Service Representative II

Location Jacksonville, Florida

Full Time
Apply Now
GHX Industrial
Customer Service Representative

Location San Antonio, Texas

 
Apply Now
Thermo Fisher Scientific
Customer Service Representative II

Location Grand Island, New York

Full Time
Apply Now
Members 1st Federal Credit Union
Customer Service Representative - Part-Time (PC 2065)

Location Enola, Pennsylvania

Part Time
Apply Now
Tower Loan
Customer Service Representative - Jefferson City

Location Jefferson City, Missouri

Full Time
Apply Now
CARSTAR
Customer Service Representative CARSTAR La Habra Collision & Glass Center, CA 90631

Location La Habra, California

 
Apply Now
Hallmark-Aviation Services
Customer Service Representative in Dallas Fort Worth Airport (Spanish Speakers) - $19/hr

Location DFW Airport, Texas

Part Time
Apply Now
Bobby Dodd Institute
Bilingual Customer Service Representative

Location Atlanta, Georgia

Full Time
Apply Now
Furnitureland South
Customer Service Representative - Account Manager

Location Jamestown, North Carolina

Full Time
Apply Now
CARSTAR
Customer Service Representative Charlie's Columbia CARSTAR, IL 62236

Location Columbia, Illinois

 
Apply Now
CARSTAR
Customer Service Representative Action CARSTAR Auto Body & Frame, OH 44117

Location Euclid, Ohio

 
Apply Now
Hallmark-Aviation Services
Airline Customer Service Representative at DFW Airport - $19/hr

Location DFW Airport, Texas

Full Time, Part Time
Apply Now
GHX Industrial
Customer Service Representative - Industrial Sales

Location Sulphur, Louisiana

 
Apply Now
Hallmark-Aviation Services
Airline Customer Service Representatives (Hindi, Urdu, French, Turkish, and Arabic Speakers needed for All shifts)

Location Houston, Texas

Part Time
Apply Now
Thermo Fisher Scientific
Customer Service Representative II

Location Portage, Michigan

Full Time
Apply Now
Broadmead Medical Services Inc
Customer Service Representative 7035

Location Millwood, Washington

Full Time
Apply Now
Meduit
Medical Customer Service Representative

Location Gaithersburg, Maryland

Full Time
Apply Now
CARSTAR
Customer Service Representative CARSTAR Orange Center, CA 92868

Location Orange, California

 
Apply Now
Cannon
Customer Service Representative I

Location Burlington, New Jersey

Other, Full Time, Contractor
Apply Now
IAA
Customer Service Representative I

Location Medford, New York

Full Time, Contractor
Apply Now
CARSTAR
Customer Service Representative CARSTAR Lake Forest, CA 92630

Location Lake Forest, California

 
Apply Now
iFLY
Front Desk / Customer Service Representative

Location Ashburn, Virginia

Full Time
Apply Now
CARSTAR
CARSTAR

Customer Service Representative Murray's CARSTAR Collision, WA 98198

location Des Moines, Washington

Apply Now

JOB SUMMARY


The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.


DUTIES / RESPONSIBILITIES


• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A/R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.


EXPERIENCE / SKILL REQUIREMENTS


• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.


PHYSICAL REQUIREMENTS


Essential physical requirements include:
• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions


WORK ENVIRONMENT


Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location

Apply Now