Role : Avaya Administrator
Location : Holliston,MA
Duration : 6+ Months
Rate : $35/hr on C2C(Max)
Job Description :
Required Skills:
Level 2 / Level 3 Experience in configuration, installation and troubleshooting of Avaya AES servers
Experience in Avaya Business Communication Solution (ACD, PBX, AES), Avaya Gateway Administration,
Administration experience on Verint & NICE, Avaya Call Recorder
Experience in Networking and VoIP
Experience in Avaya Voice Portal / IVR Design and Development
Update Microsoft patches on NICE systems
IVR Builds, Migrate application files etc.,
IVR Patching Experience
Experience in performing changes to PBX routing
Participate in DR activities
Experience in documenting the knowledge articles, run book and contribute to the KEDB
Vendor co-ordination for hardware and software related issues
Experience with Migration activities
Good Communication, Leadership, Problem Solving and Root Cause analysis skills
Excellent ability to multitask
Effective working independently or as part of a team
Good at Process creation and efficiency improvement | | | |
Equal Opportunity Employer
Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract Apply Now
Richmond, Virginia