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Tephra
Position Details: ServiceNow Technical Architect

Location Timonium, Maryland

 
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Tephra
Tephra

Position Details: ServiceNow Technical Architect

location Timonium, Maryland

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Description:

Responsibilities:
  • Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests
  • Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • Guide the team in having the right level of details in the design artifacts.
  • Review the design and code to ensure it aligns to customer expectation and follows industry standards
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
  • Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
  • Follow up on outstanding development needs and provides timely status reports to the project manager
  • Advise on options, risk and impacts on business/ITIL processes
  • Communicate technical problems and solutions to both technical and non-technical audiences
Skills Overview:
  • ServiceNow platform implementation, development, support, enhancement 
  • ServiceNow Discovery Configuration, Run Book Automation preferred
  • Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
  • Strong customer service and excellent verbal/written communication
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Understand full ITSM application lifecycle
  • ITIL certified desired
  • ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.
  • Strong CSM and integration knowledge is a must.
Experience: 
  • 12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
  • 5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to), SPO (desired) and Scoped Application solution
  • Experienced in  ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
  • Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer’s in house team.
  • Lead at least a couple of  Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation  lifecycle for ServiceNow
  • ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.
  • Past work experience with industry leading providers of ITSM tools
  • Must have experience in drafting design, present to architecture board and obtaining sign off.
  • Should be able to decide what is the right level of detail in low level design 
  • Certifications – Certified application developer, Certified implementation specialist – CSM, ServiceNow Certified Technical Architect (preferred)

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