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775 Jobs in Sebring, Ohio

Location Cincinnati, Ohio

Full Time
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Fechheimer
Fechheimer

Customer Service Representative

location Cincinnati, Ohio

Job Type Full Time

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Why Work For Fechheimer?

  • Excellent benefits including medical, dental, 401K match, PTO and sick time
  • 10 paid holidays
  • A fun and relaxed work environment 

Position Description:

  • Communicate with our business (B2B) and direct/ecommerce (B2C) customers in a call center environment through phone calls, emails, and chat.
  • Act as partner to and support assigned sales representatives working in the field.
  • Provide individualized customer service of a high standard professional level.
  • Prepare reporting, such as open orders reports, for customers and provide work proactively and reactively with the customer to provide solutions to outstanding order needs.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Assist customers with order troubleshooting, problems, and product questions.
  • Self-starter with a sense of urgency.
  • Always strive for first contact resolution for customers and when possible provide a final resolution within 24 hours.
  • Must be customer centric - proactive in their work, anticipating their customers’ needs and when required, can manage ongoing issues requiring follow-up with customers.
  • Demonstrate patience in all customer contact situations, showing courtesy and strong customer service orientation.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • CRM
  • Provide data entry, administrative support, and team assistance as needed.
  • Ability to work as part of a cross functional team and interact effectively with others

Required Knowledge, Skills and Abilities:

  • Experience in written/email/chat Ecommerce customer service
  • Strong computer navigation skills and PC Knowledge (5+ years’ experience).
  • Strong Microsoft Excel skills (5+ years’ experience)
  • Exceptional verbal and written communication skills
  • Strong data entry skills

Job Requirements:

  • Individual must possess a high school diploma or GED equivalent
  • College or some college preferred
  • 5+ years experience in customer service

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.