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Job Summary

The Area Service Technician reports to the Regional Vice President (RVP) and travels among a select group of properties within a local market or region to perform general maintenance and repairs to apartment units and other property facilities.  The Area Service Technician works alongside the on-site maintenance team under the general supervision of the property manager and direct supervision of the service manager.  Technical responsibilities include diagnosing, troubleshooting, and repairing heating, ventilation, and air conditioning (HVAC) units; electrical appliances, outlets, and light fixtures; plumbing, carpentry, and locks; preventative maintenance and preparing vacant units for occupancy.   

The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:

• Appreciating the uniqueness of each individual

• Communicating openly and with integrity

• Embracing opportunities

• Doing the right thing at the right time for the right reasons

Duties and Responsibilities:

• Assists designated property maintenance teams with completing service work orders for apartment maintenance and repairs, preventive maintenance, painting, cleaning carpets, etc.

• Assists properties with short-term staffing needs to ensure that property maintenance adheres to MAA standards.

• Receives, prioritizes, and efficiently resolves service work order requests for apartment maintenance and repairs.Reviews outstanding work orders and assists when needed.

• Examines and diagnoses problems with units for property facilities.Determines the best method to repair or replace all or part of the unit.Makes repairs and/or replacements according to standard.Performs preventative maintenance on HVAC units by replacing filters, cleaning coils, etc.

• Repairs and replaces furnished kitchen appliances such as refrigerators, stoves, washers, and dryers.May contact an outside vendor to make more advanced or severe repairs or replacements.

• Performs minor to moderate-level plumbing repairs, replacements, and/or installations including repairing leaks and removing clogs in sinks and toilets.

• Performs minor electrical repairs and replacement of light fixtures and related items.

• Repairs locks and other miscellaneous items.

• May perform painting projects ranging from full interior painting of property units to minor touch up and repair of walls and woodwork.

• May perform “make ready” projects for the preparation of vacant units available for prospective tenants.Cleans carpets as assigned.

• May perform swimming pool maintenance or other facility and/or landscape projects to ensure property aesthetics meet or exceed standards.

• Adheres to MAA safety and hazard communications programs, policies and procedures and maintains a safe work environment.

• Works irregular hours (evenings, weekends), including on-call and overtime hours, as required by the MAA 24-hour routine maintenance guarantee.

• Operates a motor vehicle to transport tools and materials between work sites.

• Attends and participates in technical training programs to maintain and enhance knowledge and skills.

• Frequently interacts and communicates effectively with residents, property staff and/or vendors to complete maintenance duties and requests.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications:

• 2-3 years of HVAC and general facility maintenance and repair (electrical, plumbing, carpentry, appliance installation and repair) required.

• EPA Type II or Universal certification required.

• CAMT is required in Florida only.

• Valid driver’s license from the state of residence required.

Preferred Qualifications:

• Certified Pool Operator (CPO) credential strongly preferred.

• Associate or bachelor’s degree in a related field preferred.

• Bilingual (English/Spanish) fluency and literacy preferred.

Knowledge, Skills, and Abilities:

• Thorough knowledge of heating and air conditioning unit maintenance, trouble shooting, and repair

• General knowledge of the repair and maintenance of appliances, lighting fixtures, and plumbing

• Knowledge of occupational health and safety regulations and precautions

• Knowledge and skills to operate common and specialized tools for repairs and maintenance.

• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.

• Knowledge and skills to organize, prioritize, and meet deadlines.

• Attention to details and problem-solving skills.

• Ability to read, interpret and apply written instructions for repair and maintenance of equipment.

• Skill and ability to communicate effectively verbally clearly and concisely and in writing with residents, property staff and/or vendors.

• Basic computer/technical skills to operate mobile computing or communications devices.

• Flexibility and adaptability to change on the job to support multiple properties and collaborate with different teams and leadership styles.

• Ability to operate personal motor vehicle to travel among properties supported for regular and on-call schedule.

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is required to sit, stand, bend, walk use hands and fingers to control objects, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk, and hear.The associate must be able to lift 50 pounds individually and up to 100 pounds with assistance devices (dollies, hand trucks, additional persons).

• Must be able to see and read to complete forms, read reports, and visually determine the correct working order of physical aspect of units and other property facilities.Frequently needs to see small details.

• While performing the duties of this job the associate primarily works in an outdoor environment exposed to adverse weather conditions as well as dirt and/or dust.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.