Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab in Rocky Hill, CT for a CAD CAM Supervisor.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Manage and maintain staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members.
- Communicate job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Maintain quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
- Work with laboratory leadership to develop and maintain budgets.
- Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.
- Ensure department is properly equipped to train new technicians when appropriate.
- Monitor growth, profitability and service of the department.
- Handle escalated phone calls and assist and troubleshoot technical issues presented by accounts.
- Assist with production if needed due to personnel shortages.
- Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
- Individually responsible for continued learning in-depth product knowledge, staying current with laboratory and industry product and technology updates.
- Ensure the responsible use, safety and care of equipment. Ensure preventive maintenance requirements are met and that work area and that of the department is kept clean.
- Participate in Company sponsored training and meetings as required.
- Support and incorporate NDX’s Mission, Vision and Core Values into daily endeavors.
- All other duties as assigned.
Skills and Abilities Required:
- Must be able to read, write, speak and understand English.
- Ability to work in a fast paced, ever changing work environment.
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork.
- Train to be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards.
- Must be a results driven individual.
- Understand the importance of, and has the ability to, foster teamwork. Ability to promote and maintain a positive work ethic and good character to team members.
- Demonstrate initiative.
- Attention to detail.
- Strong professional, ethical and personal integrity.
- Read and interpret prescriptions and other required documentation.
- Ability to effectively communicate technical information.
- Must perform duties in an independent manner with minimal direction and supervision.
- Ability to maintain confidential employment and business information.
- Ability to listen and assess situations, providing possible solutions and feedback for consideration.
Minimum Education and Experience Required:
- Required: High school diploma or GED equivalent.
- Required: Production and/or Manufacturing experience.
- Preferred: Experience in management of processes and team members in a dental environment.
- Preferred: Certified Dental Laboratory Technician (CDT).
- Preferred: Customer Service experience.
Hazardous Materials or Equipment Used:
- Must wear proper Personal Protective Equipment (PPE) when performing work tasks that require and follow safety guidelines as stated in NDX Safety & Health Plan Manual.
- Utilize relevant materials, supplies and tools to produce product in the dental laboratory.
Physical Requirements:
- Regularly required to walk, sit, stand and/or reach.
- Manual dexterity which allows the individual to grasp and operate small hand tools/equipment and use their hands and fingers and to produce precision product is required.
Rocky Hill, Connecticut
Full Time