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New York, NY Hybrid role

About our client: Our client is a global SaaS cybersecurity company disrupting the ad-verification space. The company’s mission is to help sustain the digital ecosystem by protecting leading advertisers from the risks of online advertising and helping them restore confidence in the space.

About the Role: We are looking for an experienced Account Manager to join the amazing team! As a Senior Customer Success Account Manager (CSAM), you will manage a portfolio of customers in the enterprise space. In addition, you can expect to work very closely with the respective Customer Success Technical Managers (CSTM), Sales Executives, Marketing, and GTM leadership to develop new value propositions build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.

We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments.  If this sounds like you and you have at least 7 yrs of experience as a successful account manager or account executive, you can become a trusted advisor and the face of the company for the clients.

Responsibilities:

• Establish and grow relationships with executive sponsors and decision-makers through regular account planning, business reviews, and maintaining high levels of engagement.
• Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects.
• Be responsible for retention, development, and up-selling of focused accounts.
• Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly and annual goals.
• Acquire and maintain a working knowledge of the complete capabilities of the products and services.
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Drive customer advocacy in the form of references, referrals, and case studies.

We are looking for:

• 7+ years experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company.
• You have experience and abilities in retention/renewal, upsell, and general sales.
• You have a solid executive presence. You are comfortable talking to a Fortune 500 CMO, CEO, CIO, or CTO.
• You have experience developing strategies on assigned accounts to fully leverage technology solutions.
• You have led projects from conception to closure and have experience using internal resources to get things done.
• You know how to build trusted relationships with executive sponsors and end-users.
• Strong organizational, managerial, and interpersonal skills, and previous success working in a matrixed organization and aligning with multiple additional stakeholders and influencers within the company.
• Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
• Knowledge and experience with Paid Search and Pay-Per-Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be taken into account even if you have less than the required experience.
• Experience with measuring, analyzing, and reporting on marketing performance metrics is an advantage.
• Proven track record of consistently exceeding objectives, self-motivated, and driven by results.