Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Works with Regional Service Manager to identify and execute continuous process improvements
Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Works with customers, sales department, and technicians to schedule all repair, reconditioning, and pre-delivery for the shop.
Develops quotes for every sales repair and all customer repairs
Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Responsible for establishing customer payment on service invoices
Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
Ensures all departmental tools, equipment, and vehicles are in good working order
Coaches and provides regular feedback to technicians using Service Department Reports, tech developmental plan, etc.
Contributes and supports in customer clinics, field days and related, promotional events
Participates in the employee review process
Strives to achieve continued growth by asking for the business
Delivers the Gooseneck Experience
Requirements
Experience, Education, Skills and Knowledge:
3+ years experience in Service Department operations
Proven experience in managing people is preferred
Ability to use standard desktop load applications such as Microsoft Office and internet based functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Motivated to achieve service department goals
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
“In accordance with Federal law and the U.S. Department of Agriculture’s policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, religion, sex and familial status. (Not all prohibited bases apply to all programs.) To file a complaint of discrimination, write to: USDA, Director, Office of Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call 800-795-3272 (voice) or 202-720-6381 (TDD).”
Kenmare, North Dakota
Full Time