• Works with Regional Service Manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Works with customers, sales department, and technicians to schedule all repair, reconditioning, and pre-delivery for the shop. 
• Develops quotes for every sales repair and all customer repairs
• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Responsible for establishing customer payment on service invoices
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Coaches and provides regular feedback to technicians using Service Department Reports, tech developmental plan, etc.
• Contributes and supports in customer clinics, field days and related, promotional events
• Participates in the employee review process
• Strives to achieve continued growth by asking for the business
• Delivers the Gooseneck Experience

Requirements

• 3+ years experience in Service Department operations 
• Proven experience in managing people is preferred
• Ability to use standard desktop load applications such as Microsoft Office and internet based functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Motivated to achieve service department goals
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

“In accordance with Federal law and the U.S. Department of Agriculture’s policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, religion, sex and familial status. (Not all prohibited bases apply to all programs.)  To file a complaint of discrimination, write to:  USDA, Director, Office of Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call 800-795-3272 (voice) or 202-720-6381 (TDD).”