Supervises: Parts Counter Salesperson, Shop Parts Counter, CSR, and other Parts Staff
Purpose:
Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel. Potential salary range for this position $90,000-$125,000
Responsibilities:
Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
Promotes and merchandises parts and accessories in conjunction with other store locations
Submits all parts warranty, overage/shortage claims, PD5 claims, recall claims, scrap returns, and return claims within the required time frame to receive maximum credit
Ensures all department tools, equipment and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Experience, Education, Skills and Knowledge:
3+ years experience in Parts Department operations
Experience leading others
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principles relative to Parts Department operations