Position Specifics:

Department:  Parts

Reports to:    Store Managers

Supervises:    Parts Counter Salesperson, Shop Parts Counter, CSR, and other Parts Staff

Purpose:

Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.  Optimizes parts department processes.  Attracts, retains, and effectively engages department personnel.
Potential salary range for this position $90,000-$125,000

Responsibilities:

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Promotes and merchandises parts and accessories in conjunction with other store locations
• Submits all parts warranty, overage/shortage claims, PD5 claims, recall claims, scrap returns, and return claims within the required time frame to receive maximum credit
• Ensures all department tools, equipment and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

• 3+ years experience in Parts Department operations
• Experience leading others
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience