1963 Jobs in Duncanville, Texas

CARSTAR

Customer Service Representative CARSTAR Collision Specialists, TX 78501

McAllen, Texas

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Defyned Brands, LLC and 5 Star Nutrition, LLC

Position Details: Successfactors Central Manager-Digital : EAS : SAP Successfactor

Dallas, Texas

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Inmar Intelligence

Senior Product Manager - Enterprise AI/ML

Austin, Texas

Full Time

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Cortland

Senior Maintenance Technician - Cortland M-Line - Dallas, TX

Dallas, Texas

Full Time, Part Time

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Prime Healthcare Services

Registered Nurse - Newborn Nursery

Weslaco, Texas

Full Time

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BrightSpring Health Services

Estimator CARSTAR Collision Specialists of Los Fresnos, TX 78566

Los Fresnos, Texas

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Luxus

Program Manager - Procore Cares (Volunteering and Nonprofits)

Austin, Texas

Full Time

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Perkins & Will

Project Architect - Education

Austin, Texas

Contractor, Full Time

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Acadia Healthcare

Medical Assistant (Bilingual in Spanish-$300.00 sign on bonus)

Longview, Texas

Full Time

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M&S Engineering LLC

Electric Distribution Designer Trainee

Midland, Texas

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Luxus

Customer Service Agent - Chinese, Mandarin, Vietnamese Speakers Needed!!!

Houston, Texas

Part Time

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Prime Healthcare Services

Regional Director PFS Outsourcing & Strategic Initiatives

Farmers Branch, Texas

Full Time

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Broadmead Medical Services Inc

General Manager(06659) - 1498 Wilcrest Dr

Houston, Texas

Full Time

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Broadmead Medical Services Inc

2024-25 Elementary School Teacher

San Antonio, Texas

Full Time

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CARSTAR

Customer Service Representative CARSTAR Collision Specialists, TX 78501

McAllen, Texas

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JOB SUMMARY

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

DUTIES / RESPONSIBILITIES

• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A/R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

PHYSICAL REQUIREMENTS

Essential physical requirements include:
• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location

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