2834 Jobs in Chatsworth, California

CARSTAR

Customer Service Representative CARSTAR Capitol Collision Center, CA 95829

Sacramento, California

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Xperience XRG

Bar Back - El Torito

San Bernardino, California

Part Time, Full Time

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Xperience XRG

Bartender-El Torito Grill

Brea, California

Part Time, Full Time

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Islands Fine Burgers & Drinks

Large Agriculture Equipment Shop Mechanic / Technician

Robbins, California

Full Time

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Prime Healthcare Services

Clinical Social Worker Supervisor

Ontario, California

Contractor

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Prime Healthcare Services

Benefits Customer Service Representative

Ontario, California

Full Time

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Guidance Residential

Account Executive (Mortgage Consultant) Fremont, CA

Fremont, California

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SKECHERS

Project Manager

Moreno Valley, California

Contractor, Full Time

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Pacific Clinics

Post doctoral Scholar for Interdisciplinary Project in Machine Learning and Data Sciences.

La Jolla, California

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Xperience XRG

Expeditor-Sol Mexican Cocina

Irvine, California

Part Time, Full Time

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Pacifica Hotels

Associate General Counsel (Labor & Employment)

Livingston, California

Full Time

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Islands Fine Burgers & Drinks

Associate Alliance Management Director (Hybrid - 3 days in Palo Alto Office)

Palo Alto, California

Full Time

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Pape' Kenworth

Journeyman Body Shop Technician / Painter

Sacramento, California

Full Time

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Broadmead Medical Services Inc

Senior Infrastructure Security Engineer

San Francisco, California

Full Time

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Outback Steakhouse

Sr. Finance Manager, Strategic Finance (remote)

Costa Mesa,CA

Full Time

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Outback Steakhouse

Outpatient Primary Care Physician (Family or Internal Medicine)

Victorville, California

Part Time, Full Time, Per Diem

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Turner & Townsend

Resident Engineer/Senior Inspector- Civil Projects

Ontario, California

Contractor, Full Time

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Broadmead Medical Services Inc

Senior Data Scientist

San Francisco, California

Full Time

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Outback Steakhouse

CARSTAR

Customer Service Representative CARSTAR Capitol Collision Center, CA 95829

Sacramento, California

Apply Now

JOB SUMMARY

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

DUTIES / RESPONSIBILITIES

• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A/R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

PHYSICAL REQUIREMENTS

Essential physical requirements include:
• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location

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