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GK is recognized by the Los Angeles Business Journal as one of the

Most Influential Family-Owned Businesses in Los Angeles

Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships.  Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.

Position Information:

• Salary Range: $21- $23 hourly (DOE)
• Work Schedule: Monday – Friday (8:30am – 5:30pm)
• Apartment Unit: This position does not come with a comped apartment unit
• Non-Exempt

Job Summary

Under the supervision of the Community Manager, the Administrative Assistant is responsible for adhering to the objectives established by the Community Manager with the primary focus of increasing net operating income of the community, maintaining the physical asset, and providing a quality living environment for residents.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Work with Community Manager to achieve community goals.
• Help to maintain high occupancy levels by assisting the Community Manager maintain a viable waiting list and preparation of three hopper files per unit size.
• Ensure compliance with all applicable federal and state agency requirements including, but not limited to HUD Multifamily programs, HOME, Bond and Tenant Selection Plan requirements.
• Support quality control by ensuring accurate data on waitlist applicants, assign units in the order provided by the waitlist, and ensure all transactions are accurately completed in Onesite using GK policy and procedures.
• Respond to resident complaints and work with Community Manager to provide resolutions.
• Assist with preparing lease documents. Verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork.
• Work with Community Manager to inspect community and assess condition, including market window, units, common areas, leasing office and grounds. Inspect for any potential liabilities and immediately report to Community Manager.
• Work with Community Manager to ensure move-in’s are completed in 5 days in accordance with GK policy.
• Comply with all Fair Housing regulations and with local ordinance and laws related to company or community specific guidelines in occupancy standards, demonstrating at all times firm, fair, and consistent administration of all legal and company policies and practices.
• Work with Community Manager to report to all reasonable accommodations and provide documentation to Risk Management in accordance to GK policy.

 Other Responsibilities

• Assist in rent collection and expense control.
• Assist in processing and completing annual and interim HUD recertification’s on schedule ensuring compliance with all regulatory requirements.
• Assist with the preparation of MOR audits.
• Assist with annual unit inspections and helps to ensure repairs are completed in a timely manner.
• Adhere to safety and risk management requirements, including submitting incident reports in a timely manner.
• Make the resident living experience, particularly the first and last impressions, of the highest quality.
• Assist Community Manager to reinforce company objectives and attend company-provided training such as fair housing, safety, non-discrimination and harassment prevention.
• Performs other duties as assigned.

 Knowledge, Skills and Abilities

• Ability to apply policies and procedures to solve everyday issues.
• Promote a positive, growth-oriented environment for team members.
• Ability to comply with Fair Housing, Tenant Landlord laws, and HUD policies.
• Ability to work with people of diverse social, economic, ethnic backgrounds, and remain sensitive to issues facing veterans, homeless, disabled, elderly, family, and other diverse populations.
• Proven professional verbal and written communication skills in exchanging information with residents, corporate, and site team members.
• Possess professional, friendly telephone and greeting skills. Must be self-motivated and a positive team member with effective communication and customer relation skills, internal and external.
• Knowledge of basic office practices and procedures. Ability to establish priorities and coordinate work activities. Ability to exercise initiative and problem solving skills.
• Knowledge of computer systems and applications. Demonstrate high-level proficiency in the use of Microsoft Office Programs, Internet and e-mail. Must have prior property management software knowledge.

Minimum Qualifications Required

• Some college coursework preferred.
• Experienced and knowledgeable of HUD policy in regards to Section 8 Multi-Family Housing preferred.
• At least 1+ year’s property/community management experience at the Leasing Administrator level preferred.
• Previous experience in customer service and administrative tasks.
• Basic bookkeeping and general mathematical principles preferred.
• Proficiency in both verbal and written communication skills.
• Bilingual in English and Russian

Computer Skills:

Preferred knowledge of Onesite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Ulti Pro, and the Internet. Requires intermediate typing skills. Ability to use telephone voicemail, fax, and copy machine.

Other Requirements:

A valid driver’s license from the state where the corporate office is located. The employee is required to maintain insurance and driving record in accordance with company policies and company’s insurance carrier.

Physical Requirements:

Requires mobility and walking to several different locations, including walking up/down stairs, some bending, stooping and stretching. May require the ability to lift up to 10 pounds, usually file boxes. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Working Conditions:

Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedule may vary based on demand.