Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Digital Transformation Project Manager is responsible for maintaining enterprise continuity in the design, development, and deployment of cross-functional transformation projects that enable USO business segments to achieve the projected outcomes of the USO Digital Transformation Roadmap. Additionally, they build towards the long-term goal of establishing data as an organizational capability and culture within USO.

Principal Duties and Responsibilities (*Essential Duties)

• Partner with USO Business Units, and supporting vendors, to execute the USO Digital Transformation Roadmap spanning a variety of strategic and transformative projects. Projects will include the unification and modernization of an enterprise CRM platform, definition and delivery of an enterprise data governance strategy, modernization of the USO digital experience for service and family members, and additional product and platform upgrades intended to improve the efficiency and effectiveness of the USO mission.*
• Analyze, scope, develop plans, and coordinate allocation of resources utilizing agile project management methodologies and frameworks to implement projects and initiatives in support of USO’s Digital Transformation Roadmap through operational go live and enhancement. *
• Coordinate with internal customers to identify requirements, scope, cost, resources, schedule, and quality objectives. Ensure projects meet customer needs.*
• Evaluate information gathered from a variety of internal and external sources including but not limited to interviews, documents, requirements workshops, surveys, business process descriptions, task and workflow analyses in order to identify, analyze, and prioritize business requirements.*
• Partner with department stakeholders to identify priorities and initiatives to achieve business and mission objectives. Develop project plans that achieve these business objectives while maintaining enterprise continuity across co-executed projects*
• Develop, organize and maintain project lifecycle-related documentation including scope of work, functional specifications, requirement specifications, project timelines and deliverable acceptance documents related to current and prospective Digital Transformation (DT) projects.*
• Define, implement, track and audit DT performance metrics to assess operating costs, productivity levels and upgrade requirements for existing CRM systems. Manage DT operational budget, timeline, and strategic planning, including business requirements, project planning, organizational oversight, and vendor management.*
• Manage contracting process, including but not limited to providing input and guidance on specification development, vendor analysis, provider selection, review of contract documentation, contract administration and implementation/project management.*
• Assist in the design/documentation of a USO enterprise data governance structure, using prior experience and USO existing data practices to identify the pre-work (standardization, clean-up, roles, processes, etc.) necessary to achieve business value from collected data.*
• Instill Data Governance in all other enterprise projects to ensure leadership is driving the business to understand the importance and value of data and making data-driven decisions.
• Coordinate with the Information Technology Data Engineer and departmental Data Stewards on the expansion of curated USO datasets. Ensure controls are in place over applications to ensure the data integrity by performing data integrity gap analysis.
• Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes, to include assisting in the development of informational/educational materials, meetings, briefings regarding data governance and management to realize value from data.
• Develop and deploy change management plans that may include customized courseware and training materials to assist end users with new system and process adoption.
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
• Project Management Professional (PMP) Certification preferred.
• 5+ years work experience in a technology or organizational management support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Ability to analyze and communicate IT services, program metrics, and system life-cycle management.
• Ability to write and produce clear and understandable project scope statements, statements of work, requests for information/proposal, and other business documents.
• General understanding of organizational processes, information requirements, and enterprise applications needs of a mid-sized, globally dispersed organization.
• Strong analytical, interpersonal, customer service and problem-solving skills. Ability to articulate and translate technical concepts to a non-technical audience.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

Details

• This position is a hybrid position located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.