Overview

Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for $1M to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts.

Responsibilities

RELATIONSHIP MANAGEMENT - Develops and manages the relationship with primary and senior level client contacts. - Works with the regional sales team to strengthen relationships among key decision makers within the client organization. - Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. BUSINESS DEVELOPMENT - Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive. - Works with Sales and Strategy in the formation of proposals for business expansion within existing clients. CONTINUOUS IMPROVEMENT - Creates and fosters a culture of continuous improvement. - Ensures the effective implementation of the Account Management Plan. PEOPLE MANAGEMENT AND DEVELOPMENT - Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees. - Trains and mentors direct and indirect staff. FINANCIAL MANAGEMENT - Manages, reviews, and analyzes P&L statements for assigned accounts. - Ensures a structured plan for profit enhancement is in place. - Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.

Qualifications

- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt). - Management experience in Technology or Professional Services industry. - Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a similar functional area. - Requires up to 60% overnight travel (valid driver's license and acceptable driving record necessary).   In accordance with applicable law we are providing the anticipated base salary for this role: $74,930- $112,210/year

Company Overview

Canon Software America - Canon Software America, Inc.(CSAI) provides system integration and engineer dispatch services. CSAI offers consulting, development, construction, operation management, maintenance, and other related services for system integration, mainly for Canon U.S.A., Inc., and other subsidiary companies in North and South America. Initially, in 1988, CSAI was established by Canon Software Inc of Japan. In 2017, Canon Software Inc. was merged into Canon IT Solutions Inc. of Japan. Currently, Canon Software America, Inc.(CSAI) is owned 87.5% by Canon IT Solutions Inc. and 12.5% by Canon U.S.A., Inc., which is owned 100% by Canon Inc of Japan. CSAI aims to become “Co-creative/Co-creation Company” as set forth in the long-term vision “VISION2025” with Canon IT Solutions Inc., and CSAI continues to work together with our customers as one of the core companies in the IT solution business of Canon group. †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation/ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Full Time On Site (Hub) - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM20 #LI-JZ1 #LI-ONSITE