The Workforce Solutions Supervisor works as a partner with his or her manager to oversee office staff and to make sure that activities align with the mission of Workforce Solutions. The Supervisor is a highly resourceful and practical team builder and communicator. The supervisor leads, coaches, mentors, and monitors staff to ensure they are adequately trained in Workforce Solutions policies and procedures and carry out assigned work. Success measures include positive leadership practices that create an environment where staff deliver quality and performance objectives.

Core Duties and Responsibilities

1. Understands and supports Workforce Solutions Mission and Values
2. Communicates clearly to line staff how their work supports and advances Workforce Solutions Mission and Values
3. Manages change by explaining why and how changes are implemented
4.  Leads by example
5. Disseminates and interprets information to staff
6. Delegates and reviews the status of ongoing work to ensure that staff are meeting expectations and are completing their assigned work on time.
7. Provides line staff regular written performance evaluations and conducts conferences to discuss individual staff strengths, weaknesses, and areas needing improvement.
8. Assures that staff are continually reminded to provide quality customer service
9. Assures staff understand how Workforce Solutions defines quality customer service
10. Meets with Non-Custodial Parent staff in their assigned offices and in their courtroom environment.
11. Prepares monthly reports.
12. Performs other duties as assigned