About Our Client: Our client is the world’s first fully algorithmic re-pricing platform. Offering e-commerce marketplace sellers a cloud-based solution to keep their prices competitive and maximize profitability. The platforms technology is self-learning, improving algorithms and checking competitive offerings of products every hour, adjusting prices in real-time based on the seller’s business goals.
The Role: Our client is looking for a passionate On Boarding Program Manager who can turn first-time clients into lifetime fans. You will collaborate with Technical Account Managers and Account Managers to work together and guarantee client happiness.
Responsibilities for the On-boarding Program Manager:
Ensuring that the entire team is providing outstanding support and anticipating client’s unique needs.
Manage all types of accounts and make sure clients meet their goals.
Manage customer relationships at every step: training, usage, upselling, negotiations, renewal, and the occasional happy hour.
Requirements On-boarding Program Manager:
4+ years’ professional experience in SaaS or professional services. Your work has focused on customer success, sales management, or sales consulting.
Proven experience in negotiating SaaS contracts.
Outstanding people skills. You are laser-focused on getting results, while remaining a proactive and positive resource to our customers. Great at managing accounts as you are at collaborating with all types of colleagues: technicians to C-level.
New York, New York