About Our Client: Our client is the world’s first fully algorithmic re-pricing platform offering e-commerce marketplace sellers a cloud-based solution to keep their prices competitive and maximize profitability. The platform’s technology is self-learning, improving algorithms and checking competitive offerings of products every hour, adjusting prices in real-time based on the seller’s business goals.
The Role: The Strategic Account Manager is a leader who can comfortably serve as the point of contact for clients and manage a strategic relationship that increases customer satisfaction and expansion.
Responsibilities:
The primary responsibility of the Strategic Account Manager is managing long-term strategic customer relationship to achieve customer satisfaction, cultivate customer loyalty, ensure recurring revenue and stimulate growth (up-sell).
The Strategic Account Manager must leverage the company’s enterprise resources and capabilities in creating and fulfilling value-based solutions, to meet both the customers and company’s current requirements and expectations as well as future potential.
The end result is increased customer satisfaction, retention and expansion of the customers’ business.
Requirements:
4+ years’ experience in account management, sales or customer success positions (Preferably in SaaS)
Experience with ecommerce and online marketplaces – a major advantage
BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
Strong quantitative and analytical skills
Creative problem solving
Positive work ethic, ambitious and passionate attitude
Ability to prioritize, multi-task and perform effectively under pressure
Experience from a software company (SAAS preferable)
New York, New York