The General Manager (GM) is the face of Tatte within our communities and to our guests. A GM is responsible for all facets of café operations dedicated to delivering a warm, authentic and inspiring environment for both guests and team members, to thoughtful leadership, and to overall restaurant performance. Our GMs will work side by side with the FOH team and in partnership with Chef and back-of-house team to drive total four walls quality, standards and performance. GMs are passionate about delivering on the smallest details to uphold and grow the Tatte brand. Successful GMs at Tatte are strong people developers, teachers and performance managers, have high personal standards, hold an owner operator mentality, and are warm and genuine.
Summary of Responsibilities:
Demonstrates complete ownership of the business including total responsibility for the four walls and P&L ownership
Models authentic, warm guest experience and is responsible for instilling great service in team
Ensures the café is optimally staffed with individuals that embody Tatte’s values
Demonstrates keen people performance management skills with the ability to identify talent and develop managers and hourly team members
Displays skill in leading and navigating hard conversations
Continuously upholds Tatte brand and visual standards
Leads team members through effective and efficient operational execution
Ensures Food Safety in the café
Leads all café-level change management activities to ensure effective and accurate communication of new product, service and operational information that is able to be acted upon by the team
Ensures food, labor and controllable costs stay consistently within guardrails set by the company.
Oversees all café administrative requirements
Other duties as assigned
Working Conditions / Essential Functions
Ability to work a flexible schedule based on business needs (including days, evenings, weekends, holidays, and as emergencies arise)
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Position Requirements
Minimum 2 years’ experience working as a General Manager, preferably in a high-volume, full service and/or polished fast casual restaurant
Ability to work well under pressure in a fast paced, ever changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Preferred Skills
Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
Proficient in Microsoft Office including Word, Excel, Outlook
Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
ServSafe, Allergen and ChokeSaver Certifications
Our Benefits and Perks
Competitive pay (typically GM pay ranges from $70k-$85k, depending on experience)
Quarterly bonus program
Parking benefit when in position
Paid vacation and sick time
401(k) (with a vesting match)
Free EAP employee assistance programs
Flexible schedule with no late nights
Health, dental and visual insurance
Free meals and drinks
Exciting potential for growth
Please note that we hire managers for the greater Boston market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.
Arlington, Virginia
Full Time