Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint.
Provide information and answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing.
Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record.
Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.
Record and gather complaint and workload information and assist in preparing reports.
Instruct the service provider to take action to remedy and resolve the dispute.
About IIT:
Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:
Consulting for projects / IT Outsourcing
IT staffing (Contract / Temporary / Contingent / Consulting)
Custom Workforce Solutions
Recruitment Process Outsourcing (RPO)
Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include
Winner of Inc-500 award 2 consecutive years
Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
Winner of USPAACC Top-10 Award in the Northeast US
IBM Business Partner
Oracle Business Partner
Adobe Business Partner
NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
NYS MBE certified
Our Consultants love working for IIT
Competitive compensation
W2 or C2C
Biweekly Direct Deposit for W2 Consultants
Visa and Green Card sponsorship opportunities for qualified individuals
Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)