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409 Customer Service Jobs in United States

CARSTAR
Customer Service Representative CARSTAR La Habra Collision & Glass Center, CA 90631

Location La Habra, California

 
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Team Focus
Claims Customer Service Representative

Location Sunrise, Florida

Full Time
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BMW
Customer Service BDC / Appointment Setter Associate- Buena Park Honda

Location Buena Park, California

Full Time
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iFLY
Front Desk / Customer Service Representative - Part Time

Location Overland Park, Kansas

Part Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location East Los Angeles, California

Full Time
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NIKKISO CO.,LTD.
Manager, Customer Service

Location Santa Ana, California

 
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Broadmead Medical Services Inc
Customer Service-Self Storage Manager

Location Farmingdale, New York

Full Time
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Broadmead Medical Services Inc
Customer Service Agent

Location Tucson, Arizona

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(05805) - 700 Chastain Blvd W

Location Glencoe, Alabama

Full Time
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CARSTAR
Customer Service Representative Charlie's Columbia CARSTAR, IL 62236

Location Columbia, Illinois

 
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BMW
Customer Service BDC / Appointment Setter Associate - Momentum BMW/MINI

Location Houston, Texas

Full Time
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Broadmead Medical Services Inc
Customer Service Rep/Expediter (06201) - 2101 S. Downing Street

Location Denver, Colorado

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Council Bluffs, Iowa

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(06756) - 2222 Airline #A-6

Location Corpus Christi, Texas

Full Time, Part Time
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Broadmead Medical Services Inc
Customer Service Rep(06979) - 5000 Main St Crew Member

Location The Colony, Texas

Full Time
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Ridgewood Savings Bank
Customer Service Supervisor (4)

Location Elmhurst, New York

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Milwaukee, Wisconsin

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(08987) - 412 B W. 3rd Street

Location Pembroke, North Carolina

Full Time
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Sodexo
Customer Service Specialist

Location King of Prussia, Pennsylvania

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(08943) 3604 S College Rd, Wilmington, NC

Location Wilmington, North Carolina

Part Time
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Broadmead Medical Services Inc
Account Coordinator

Location Columbia, Maryland

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(05905) - 2310 Denny Ave.

Location Pascagoula, Mississippi

Full Time
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Broadmead Medical Services Inc
Customer Service-Self Storage Manager

Location Spring Valley, New York

Full Time
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SKECHERS
Valet

Location Hermosa Beach, California

Full Time
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KR00 Agilent Technologies Korea Ltd.
Customer Service Manager

Location Wilmington, Delaware

Full Time
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CARSTAR
CARSTAR

Customer Service Representative CARSTAR La Habra Collision & Glass Center, CA 90631

location La Habra, California

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JOB SUMMARY


The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.


DUTIES / RESPONSIBILITIES


• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A/R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.


EXPERIENCE / SKILL REQUIREMENTS


• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.


PHYSICAL REQUIREMENTS


Essential physical requirements include:
• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions


WORK ENVIRONMENT


Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location

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