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Company Description

Lubbock Small Animal Emergency Clinic is proud to serve Lubbock, TX and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care.

We are a group of highly-trained, experienced animal lovers who are devoted to giving our patients the best care possible. At Lubbock Small Animal Emergency Clinic, we take great pride in our highly compassionate and friendly staff. We provide professional care to all of your cat, dog, and exotic pet needs.

Our hours of operation are:

• Monday-Friday: 6 pm - 8 am
• Saturday: 12 pm - 8 am
• Sunday 24 hours (open till 8 am)
• Holidays: Open 24 hours

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We’re looking for:

• Receptionist with a minimum of 1-year veterinary experience preferred.
• Previous customer service experience.
• Compassionate and calm team-player.
• Ability to multi-task.
• Strong communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/