Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Summary: Manage the delivery and service department with usually fewer than 40 drivers. Formulate and administer policies, programs, and procedures for the delivery and service department, including schedules, rates, routes, and assignment of drivers and vehicles. Build and maintain positive customer relationships by effectively managing all customer service complaints and concerns. Manage and comply with federal, state, company policies, local laws, transportation programs, and regulations.
Salary- 95k-110k (based off experience) 15% Bonus
RESPONSIBILITIES AND DUTIES
Manage the Transportation Department
Lead the Team:
- Build a solid Transportation team by recruiting, interviewing, hiring, and retaining quality team members
- Ensure all team members have the necessary tools to complete their jobs
- Conduct training, coaching, and feedback sessions, complete performance appraisals and make recommendations for pay increases
- Effectively resolve employee relations issues
- Be available to provide support to team members
- Develop plans, policies, and procedures for Transportation department
- Attend and participate in annual Leadership & Development training sessions
- Conduct safety/team/quarterly meetings
- Perform other duties as assigned by Manager and/or Director
- Conduct yearly performance appraisals on your drivers and staff.
Reporting/Budget:
- Prepare annual Transportation department budget for Director-Supply Chain Center review and approval
- Review and approve Transportation department payroll
- Review cost statements to identify excessive expenses and make recommendations for cost containment
- Audit and approve invoices from leasing company
- Manage overall performance of truck leasing company to ensure PM’s are met to Domino’s standard and repairs are completed timely
- Generate all Transportation related reports, including backhauls and the weekly key indicator summary
- Conduct monthly Comdata audits to ensure fuel compliance
Routing, Scheduling, and DOT Compliance:
- Plan, review, and revise driver schedules to ensure increased efficiency and lower costs
- Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation
- Continuously analyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to WRC Transportation team
- Conduct route analysis to identify cost-saving opportunities
- Conduct route observations to ensure Drivers are performing as required
- Monitor mis-deliveries and develop avoidance strategies
- Monitor driver hours of service via onboard computerized system (PeopleNet)
- Monitor Drive camera videos for SCC compliance
- Review driver logs and paperwork
- Oversee maintenance of driver qualification file
- Conduct daily dynamic routing
- Oversee and be prepare for operational and transportation audits throughout the year
- Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
- Oversee fleet image
Customer Service:
- Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc. Provide guidance to Transportation team members on customer relations issues and act as a role model for building. maintaining positive relationships.
- Provide timely responses to Slice of Pie complaints
- May participate on the Transportation Advisory Board
- Visit new store builds to determine delivery accessibility, and report findings to Director
- As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance
Additional Requirement
- Read, analyze, and interpret general business periodicals, professional journals, and technical procedures
PHYSICAL REQUIREMENTS
• Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in refrigerated conditions [33-38 degrees], and work in an environment with exposure to loud machinery, when necessary
Benefits:
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employees and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
All your information will be kept confidential according to EEO guidelines.
Kennesaw, Georgia
Full Time