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Company Description

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

●   Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

●   Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

●   Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

●   Win The Right Way: We see organizational integrity as the foundation for how we operate.

●   Embrace Change: We innovate and constantly evolve.

Job Description

What you will do

• Follow up with families who have already had initial conversations with A Place for Mom and been referred and/or toured communities to advise on next steps, with the goal of driving move-ins to our customer communities
• Help guide families to ultimately decide to move into a senior living community working with the families but also acting as the liaison between families in need and the communities or care providers.
• The position is responsible for being an ongoing expert resource to families after they have been referred to an initial set of communities or home care providers.

What will make you successful

Success is measured by reaching daily outbound touch points (calls and texts) to families and communities, scheduling tours at customer communities, sending 2nd round referrals, and converting leads into customer move-ins resulting in achievement of monthly sales targets.

• Possesses a passion for a proactive outreach sales process via both outbound calling/texting/emailing families and communities, demonstrates empathy, excels in closing a sale, and acquires in-depth knowledge of the senior living industry
• Quickly establishes relationships over the phone to understand the needs of a family
• Manages the follow-up sales process including communication with families and customer communities as the family advances through the customer journey
• Understand customer community offerings, resident requirements, and their sales process.

Qualifications

• A sales hunter and closer with 3-5 years of strong sales experience, proactive outreach, and closing skills with the ability to overcome objections in a consultative environment
• History of exceeding sales quota and performance results
• Ability to multitask; simultaneously talk on the phone and take notes on the computer.
• Strong computer and typing skills necessary, including Word and Excel

Additional Information

Schedule

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings, weekends, and end of month, along with some holiday shifts during the year.

Follow Up Advisors are available seven days a week between 8:00 AM and 7:00 PM. Example schedules for this role include:

Sunday to Thursday: 10:30 AM – 7:00 PM

Tuesday to Saturday: 9:30 AM – 6:00 PM

Monday to Friday: 8:00 AM – 4:30 PM

Compensation

• Hourly Base Salary: $24.76 ($51,500 annually)
• On Target Earnings: $86,500 (Uncapped)
• Benefits: 
  • 401(k) plus match
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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