Greets and receives the patient into the health care system. Manages the registration process to ensure the financial viability of Meritus Health. Responsible for accurate and timely interviewing of patients and/or relative in a courteous manner to obtain registration data based upon comprehensive data elements to complete the registration process. Communicates with physician offices concerning clinical information. Communicates and supports hospital departments using electronic health system (EHR). Ensures that all state/federal regulations are met. Initiates and coordinates the information necessary for prompt and efficient admission of patients in compliance with state and federal regulations. Maintains knowledge of revenue cycle operations, third party reimbursement, and medical terminology. Uses excellent customer service, written and oral communication skills.
Minimum Qualifications:
Education - High School diploma or GED is required. College course work in accounting or business-related fields preferred.
Experience - A minimum of three years customer service experience required. Three years of recent experience in a physician/hospital scheduling and registration or business office environment preferred.
Licensure/Certification - N/A
Knowledge/Skills/Abilities - Knowledge in admissions, registration, and insurance verification. Excellent oral and written communication skills. Working knowledge of office equipment and computers. General knowledge of hospital payment plan guidelines. Working knowledge of healthcare insurance payers. Basic knowledge of medical terminology. Strong negotiation skills. Strong communication skills. General knowledge of time of service collection procedures preferred. Excellent customer service and telephone etiquette. Must demonstrate the ability to use tact and diplomacy in dealing with others. Must demonstrate the ability to follow verbal and written instructions. Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions. Must demonstrate ability to multiple task and work under pressure with minimal supervision. Must have the ability to comprehend, apply, and follow all policies and procedures. Must have the ability to adapt to an ever changing work environment.
Strength Through DiversityMeritus Health believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Meritus Health, and we expect a record of achievement and advancement as we meet our mission.
Our commitment to equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to create joy at work and reach their potential.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
Hagerstown, Maryland
Full Time