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Description

The Global Product Owner will be responsible for defining the product (primarily Salesforce) vision through managing backlog work and optimizing the value of the product to meet the strategic direction of all Stakeholders. This role focuses on driving outcomes across multiple teams, regions and business stakeholders across the entire organization.  The Product Owner will be passionate about customer experience and committed to consistently delivering value, while focusing on digital services with inherent trust and resilience.

Responsibilities

• Global Product Ownership:

  • Own the roadmap, deployment, and effectiveness of products and solutions built on the Salesforce platform and used by Business partner managers.
  • Perform requirements gathering and create thorough User Stories to advise on application solutions that support the strategic direction of Program roadmaps.
  • Provide leadership for strategic enhancements that result in improved productivity, increased efficiencies, as well as enhanced scalability and security.
  • Proactively collaborate with cross-functional teams to identify opportunities for productivity, automation, improved customer experience, and risk reduction.
  • Ability to rapidly assess trade-offs, adjust priorities and manage multiple projects simultaneously.

• Communication:

  • Provide clear and visible communication to all stakeholders.
  • Present written recommendations, requirements, and insights to senior leaders and stakeholders, facilitating prioritization and influencing the global roadmap.
  • Understands the scope of the upcoming enabler work and collaborates with System and Solution Architects to assist with decision-making and sequencing of the critical technological infrastructures that will host the new business functionality.
  • High facilitation and collaboration skills.

• Leadership:

  • Articulate a clear and compelling vision aligned with the global cultural tenets and strategic objectives of the company.
  • Clearly define roles and responsibilities while holding members accountable for their performance.
  • Develop talent and skills of individual team members.
  • Empower leaders and employees to make informed decisions, enabling autonomy while providing guidance and support.

Technical & Functional Skills:

• Expert project management skills and experience executing projects in a flat-organized team environment
• Strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes
• Proactive nature, strong attention to detail, and excellent decision-making skills
• Persistence, resilience, and creativity to overcome obstacles and persevere until projects are delivered
• Executive presence and exceptional presentation skills
• Advanced skills in Microsoft Excel, PowerPoint and Word and comfort with large variety of online meeting tools and AV equipment
• Excellent written, oral and interpersonal communication skills
• Demonstrated history of teamwork and cross functional collaboration
• Servant leadership mindset at all levels
• Vision and passion for continuous improvement

Minimum Qualifications:

• Bachelor’s Degree – a 4-year undergraduate degree in business, IT or other related field
• 8+ years’ experience with the Salesforce Platform
• 4+ years’ experience in Salesforce Product Owner or similar role, with a focus on operations
• 4+ years’ leadership experience in managing a team and/or function

Preferred Qualifications:

• Hold Salesforce certification(s), preferred (Salesforce Application Architect, Salesforce Sales Cloud Consultant, Salesforce Platform Developer, etc.)
• Proficiency in Atlassian Jira, Confluence software
• Experience with Agile Methodologies a plus

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Licences & certifications